Customer Operations Dispatcher

Dropcurb is a growing U.S. junk-removal marketplace. We are hiring a dispatcher to help coordinate customers, pickup providers, quotes, and active orders.

This is a fast-moving role, but being fast is not enough. We are looking for someone who is careful, responsible, customer-focused, and willing to verify information before making decisions.

Our biggest requirement is simple: do not guess.

If something does not look right, stop, check the information, ask questions, or escalate it.
Customer Operations Dispatcher

Remote - Philippines
Full-Time
U.S. Hours

Responsibilities:

Respond to customers and pickup providers

Handle and prioritize incoming quotes

Monitor active and upcoming orders

Review order details, photos, messages, and completion proof

Help verify that the correct items were picked up before approving completion

Request additional photos or information when something is unclear

Help resolve active pickup issues

Keep customers updated when there is a problem

Escalate unusual, high-risk, or unclear situations

Follow company procedures carefully

Maintain accurate notes and order information

Provide professional, natural English communication to U.S. customers

Customer experience is extremely important to us.

If Dropcurb makes a mistake, we do not blame the customer, the pickup provider, or another employee. We take ownership, apologize when appropriate, explain what we are doing to fix it, and make sure the customer is taken care of.

We are looking for someone who:

Has excellent written and spoken English

Pays close attention to detail

Cares about customers

Can work quickly without becoming careless

Is comfortable asking questions when unsure

Takes responsibility for mistakes

Does not become defensive when receiving feedback

Can prioritize several urgent tasks at once

Has good common sense and judgment

Can stay calm during busy periods

Learns from mistakes and does not repeat them

Is reliable and consistent

You are not a good fit if:

You regularly guess when information is unclear

You rush through important decisions

You blame other people when something goes wrong

You are careless with customer issues or money

You become defensive when corrected

You repeatedly make the same mistakes

You need constant supervision

You care more about closing a task than making sure it was handled correctly

Schedule:

Approximately 9 PM to 7 AM Philippines time, 6 days per week.

Exact schedule may vary depending on team coverage.

To apply, please send:

Your relevant work experience

Your current or most recent monthly compensation

Your expected monthly compensation

Your availability and earliest start date

Please also answer this scenario:

A customer messages:

“Your hauler picked up the wrong item and left the item I actually paid you to remove.”

Write the exact response you would send to the customer.