Customer Care Representative – Luxury Cleaning Services

Position : Remote Job
About Us
We are a growing U.S.-based luxury cleaning services company focused on providing reliable, professional, and high-quality cleaning experiences for our customers.

We are looking for a professional, friendly, proactive, and highly organized Customer Care Representative to join our team on a long-term basis.

The ideal candidate enjoys helping people, communicates confidently with customers, and can stay calm and organized while managing multiple requests throughout the day.

Responsibilities
Answer inbound customer calls and respond to customer inquiries professionally.
Provide customers with information about our cleaning services, availability, and processes.
Schedule new cleaning appointments and manage existing appointments.
Confirm upcoming appointments with customers.
Handle rescheduling, cancellations, and special requests.
Follow up with customers after services to ensure satisfaction.
Respond to customer messages through email , text, and other communication platforms.
Maintain accurate customer information in our CRM and scheduling systems.
Document customer requests, concerns, and important notes.
Communicate customer needs and updates to the cleaning operations team.
Handle customer complaints professionally and work toward a positive resolution.
Follow up on outstanding customer issues until they are completely resolved.
Identify opportunities to improve the customer experience.
Help maintain strong relationships with repeat and high-value customers.
Assist with other administrative and customer-care tasks as needed.
Requirements
Previous experience in customer service, customer care, call center, virtual assistance, or hospitality.
Excellent spoken and written English.
Confident and professional phone communication.
Friendly, patient, and professional personality.
Strong organizational and time-management skills.
Excellent attention to detail.
Comfortable handling multiple conversations and tasks.
Good computer and internet skills.
Experience with CRM, scheduling, or customer-management software is a plus.
Reliable, proactive, and able to work independently.
Strong problem-solving skills.
Ability to learn new systems and processes quickly.
The Ideal Candidate
We are looking for someone who understands that customer care is more than answering the phone.

You should genuinely enjoy helping customers and take ownership of problems until they are resolved.

You should be proactive about following up, organized enough to keep track of multiple customers, and professional enough to represent a luxury service brand.

We want someone who can communicate with customers in a warm, polished, and professional manner and make them feel that they are being taken care of.

Long-Term Opportunity
We are building systems and processes as our company grows. The right person will have the opportunity to take on additional responsibilities over time, including:

Customer retention
Customer experience management
Scheduling coordination
CRM management
Operations support
Process improvement
Team coordination
We are looking for someone who wants to grow with the company and become a trusted long-term team member.

How to Apply
Please send:

Your resume or work history.
A short introduction about yourself.
Your previous customer service experience.
Your experience handling inbound calls.
The CRM, scheduling, or communication tools you have used.
Your availability and expected hourly rate.
Application Question
Tell us about a difficult customer you dealt with in the past. What was the problem, and how did you handle it?

We are looking for someone who demonstrates professionalism, empathy, ownership, and strong problem-solving skills.