Administrative Assistant

Exterior Construction Company
We are a growing exterior construction company looking for a highly organized, reliable, proactive, and detail-oriented Administrative Assistant to support our daily operations.

This is a long-term position for someone who is dependable, professional, comfortable communicating with homeowners and customers, and capable of managing multiple responsibilities without constant supervision.

The ideal candidate is a strong communicator who can stay organized, follow through on tasks, and help keep our operations running smoothly.

Responsibilities
Answer and manage inbound customer and homeowner calls professionally.
Respond to customer inquiries and provide accurate information.
Schedule appointments, inspections, estimates, and other service-related activities.
Register and manage roofing warranties and ensure documentation is complete.
Organize and maintain customer, project, and warranty records.
Prepare, submit, and follow up on permits when required.
Coordinate information between homeowners, office staff, contractors, and project teams.
Manage daily administrative tasks and follow up on outstanding items.
Maintain organized digital files, documents, spreadsheets, and records.
Enter and update customer and project information accurately.
Monitor schedules, deadlines, and important follow-ups.
Assist with general office and administrative tasks as needed.
Identify issues or missing information and take initiative to resolve them.
Help improve administrative processes and keep daily operations organized.
Requirements
Previous experience as an Administrative Assistant, Virtual Assistant, Customer Service Representative, or similar role.
Excellent written and spoken English.
Professional and confident communication skills.
Strong organizational and time-management skills.
Excellent attention to detail.
Comfortable handling inbound phone calls.
Able to manage multiple responsibilities and priorities.
Reliable, dependable, and consistent.
Proactive and able to work independently.
Comfortable using computers, email , spreadsheets, and online systems.
Fast learner who can quickly learn new software and processes.
Experience with construction, roofing, home services, permits, or warranties is a strong plus.
The Ideal Candidate
We are looking for someone who takes ownership of their work.

You should be the type of person who keeps track of tasks, follows up without being reminded, notices when something is missing, and makes sure responsibilities are completed correctly and on time.

You will be handling important communication with homeowners and helping coordinate administrative processes, so professionalism, reliability, and attention to detail are extremely important.

This is a long-term opportunity for the right person. We want someone who can grow with our company and become a trusted part of our team.

How to Apply
Please provide:

Your resume or work history.
A brief introduction about yourself.
Your previous administrative or customer service experience.
Your experience handling inbound calls.
Your experience with scheduling, permits, warranties, or construction administration, if applicable.
The software and tools you are comfortable using.
Your availability and expected hourly rate.
Application Test: Please explain briefly how you would organize and prioritize 10 different administrative tasks that all need attention on the same day. This will help us understand your organizational and problem-solving skills.