Sales Operations & CRM Coordinator – GoHighLevel

Infinity Electrical & Solar is an established electrical, solar and battery company based in Perth, Western Australia.
We are looking for a highly organised Sales Operations & CRM Coordinator to join our team remotely from the Philippines.
This is not a sales position and is not simply a data-entry VA role.
Your responsibility will be to ensure our sales CRM is accurate, our salespeople are following up their opportunities, management has clear visibility of sales performance, and no customer leads are being forgotten.
Key responsibilities
You will be responsible for managing and maintaining our GoHighLevel CRM, including:
Monitoring all new sales leads
Ensuring leads are allocated to the correct salesperson
Checking that new leads are contacted promptly
Monitoring overdue salesperson follow-ups
Identifying leads that haven't received sufficient follow-up
Maintaining accurate pipeline stages
Ensuring opportunities contain correct customer and sales information
Cleaning duplicate and incomplete CRM records
Monitoring quotes sent by each salesperson
Tracking Won and Lost opportunities
Recording reasons opportunities were lost
Maintaining accurate solar system kW and battery kWh data
Tracking additional products sold
Preparing daily salesperson KPI reports
Preparing weekly sales performance reports
Maintaining monthly sales and commission data
Building lists of older leads for salespeople to reactivate
Identifying problems or bottlenecks within our sales pipeline
You will work closely with our Managing Director, administration team and salespeople.
Daily sales reporting
One of your most important responsibilities will be preparing management information before our 8:30am daily sales meeting.
For each salesperson we want visibility of:
New leads received | Leads contacted | Outstanding leads | Calls | Follow-ups | Overdue follow-ups | Quotes sent | Sales won | Conversion rate | Solar kW sold | Battery kWh sold | Monthly target progress
You will be expected to identify problems rather than simply enter information.
For example:
“Salesperson A has 8 new leads that haven't been contacted, 13 overdue follow-ups and 4 quotes that haven't been followed up.”
Management should be able to open the CRM every morning and immediately understand the health of the sales pipeline.
Who we're looking for
You should have:
Excellent written and spoken English
Previous CRM experience
GoHighLevel experience strongly preferred
Excellent attention to detail
Strong Excel/Google Sheets skills
Experience preparing reports
Experience working with sales teams
Confidence communicating with salespeople and management
Ability to work independently
Strong organisational skills
Reliable computer and internet connection
Experience building GoHighLevel workflows, dashboards, automations and reporting would be highly regarded.
Previous experience working for an Australian company is also advantageous.
Working hours
Monday–Friday
7:30am–4:00pm Perth, Western Australia time
You must be available during these hours because you'll be working directly with our Australian team.
Salary
A$1,500–A$2,000 per month, depending on experience and demonstrated GoHighLevel capability.
There is opportunity for the position and remuneration to grow as you take greater responsibility for our sales operations.
How to apply
Please include the following in your application:
A short introduction about yourself.
Your previous CRM experience.
Your experience specifically with GoHighLevel.
An example of a sales report or dashboard you've previously maintained or created.
Your expected monthly salary.
Confirmation that you can work 7:30am–4:00pm Perth time Monday–Friday.
A short video introducing yourself and explaining why you would be suitable for the position.
Please start your application with the words:
“INFINITY CRM”
Applications that don't include this will not be considered.