E-commerce Customer Support

WE’RE HIRING: Customer Support Specialist (Remote)

We’re looking for a reliable, detail-oriented Customer Support Specialist to join our growing team!

Requirements:

• At least 1 year of experience in e-commerce customer support
• Hands-on experience with Shopify
• Familiar with Gorgias, Commslayer, or similar tools
• Strong written communication skills
• Ability to handle high ticket volume and multitask

Responsibilities:

• Respond to customer inquiries via email and chat
• Handle order-related concerns, including tracking, refunds, returns, and disputes
• Provide accurate, timely, and professional resolutions
• Maintain high productivity and meet tickets-per-hour expectations

BIG PLUS:

• Can provide recommendations or references from previous clients

???? 100% Remote Role

Apply here:
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???? Important: The application form will also serve as part of your initial assessment, so please read each question carefully and provide complete and thoughtful answers.

We look forward to hearing from you!

We’d love to accommodate and consider everyone, but please do not apply if you do not meet the minimum requirements listed above.

We truly appreciate your interest and want to be respectful of everyone’s time. Please make sure you meet the required experience before submitting your application. Thank you! ????