Appointment Coordinator & Customer Success Specialist

We are a fast-growing U.S.-based home improvement media company looking for a highly organized and proactive Appointment Coordinator & Customer Success Specialist.

Your responsibilities will include:

Calling and following up with homeowners in the U.S.
Qualifying their renovation needs and scheduling appointments with contractors
Confirming appointments and handling rescheduling or cancellations
Following up after meetings to collect feedback
Communicating with contractors through calls, SMS, and WhatsApp
Keeping all information and statuses updated in our CRM
Providing friendly, professional customer service
Sending a short daily activity report

Requirements:

Excellent spoken and written English
Confident and friendly on phone calls
Previous experience in appointment setting, customer service, or sales
Strong organizational skills and attention to detail
Reliable internet connection and a quiet working environment
Comfortable using CRM systems and learning new tools
Available during U.S. Pacific Time business hours