Virtual Assistant – Client Success & Operations (GoHighLevel/CRM, Client Support, Reporting)

ABOUT US

The Review Pals helps UK businesses get more Google reviews automatically. We run review request campaigns, manage client accounts inside GoHighLevel, and handle everything from onboarding to reporting so business owners don't have to think about it. We're a small, fast-moving team and we treat clients like people, not tickets

We're hiring a Virtual Assistant to become the engine room behind our client accounts someone who can run our systems, keep clients happy, and flag problems before we even notice them.

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PART 1: WHAT YOU'LL BE DOING
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This role is largely work that follows clear SOPs (we'll give you written steps and Loom videos for almost everything) but it also needs someone who pays attention, not just someone who follows steps blindly

Client Account Setup & Delivery:

• Create and configure new client sub-accounts in GoHighLevel (HighLevel)
• Set up and monitor regulatory bundles (A2P/10DLC-type compliance for SMS)
• Set up standard Zaps in Zapier for new clients
• Build and manage integrations with client CRMs, booking systems, and invoicing systems
• Track review request progress and results per client
• Chase up "non-integrated" clients who haven't sent over their data yet

Client Onboarding:

• Pre-onboarding prep (getting accounts and data ready before a client goes live)
• Post-onboarding setup and first-week checks

Client Communication & Support:

• Handle day-to-day client support via email and text
• Send monthly update email s to clients
• Flag and communicate "wins" (e.g. a client hits a certain number of new reviews)
• Reach out to clients for video testimonials
• Reach out to clients for Google reviews where needed
• Be the calm, clear point of contact when something needs fixing

Reporting:

• Send an End of Day report
• Send a Weekly report
• Run weekly client check-ins and send clients their own progress reports

Content & Creative:

• Edit and trim video testimonials in Kapwing
• Create simple graphics/social content in Canva
• Update content on the website, Google Business Profile, and social channels

Problem-Solving:

• Recognise when a client's reviews are coming in slowly and apply known fixes
• Follow up proactively on stalled integrations
• Flag anything unusual — a proactive, "notice it before I have to ask" mindset matters more here than in a typical admin role

Tools you'll be working in daily: GoHighLevel, Trello, Notion, Slack, Zapier, Canva, Kapwing.

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PART 2: WHAT YOU SHOULD ALREADY KNOW / HAVE
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• Strong written English — client email s and texts represent our brand directly
• Comfortable learning new software quickly
• Experience with at least a few of: GoHighLevel, Trello, Notion, Slack, Zapier, Canva
• Basic video editing exposure (Kapwing, CapCut, or similar) — doesn't need to be advanced
• Reliable internet, a quiet place to work, and the discipline to hit daily/weekly reporting deadlines without being chased
• Genuinely proactive — able to spot "this client hasn't sent data in 5 days" or "this client's reviews have stalled" without being told to check
• Comfortable with client-facing communication (not just internal admin)

Nice to have (not required):

• Prior experience in a GoHighLevel agency, marketing agency, or reputation management company
• Experience with Google Business Profile management
• Experience writing or following SOPs

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HOW TO APPLY
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The first 2–4 weeks will be a paid trial period for both of us to make sure it's the right fit

To help me filter applications, please start your application with the word "INTERESTED" as the first word, then include:

1. Your experience with GoHighLevel, Trello, Notion, Slack, or Zapier (name which ones and how you used them)
2. Your available working hours in Philippine time
3. A link to any video editing or Canva work you've done, if you have it
4. A short Loom video (3-5 minutes) introducing yourself. In the video, please cover

• Your name and where you're based
• Your relevant experience with the tools listed above
• A time you had to sort out a problem or communicate with a client/customer without being told exactly what to do

Record it at loom.com and paste the shareable link in your application. Applications without a Loom link will not be considered.