Technical Ecommerce Operator (VA) — Shopify, Meta Ads, Gorgias, AI

We run a portfolio of fast-scaling ecommerce (DTC) brands doing 7–8 figures a month. We're hiring a sharp, TECHNICAL operator who already knows the game and can run the day-to-day across our systems — someone who moves things forward without being hand-held.

This is NOT an entry-level, data-entry VA role. You'll be inside the tools that keep real brands running.

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WHAT YOU'LL OWN

• Shopify store operations — products, variants, collections, inventory, orders, basic theme & landing-page edits
• Order fulfillment & supplier coordination — processing orders, tracking, dropshipping/3PL, requesting samples & quotes from suppliers
• Customer service in Gorgias — tickets, macros, WhatsApp & email , refunds, returns, exchanges, workflows
• Payments & disputes — handling refunds and chargebacks/disputes (Stripe / PayPal)
• Meta Ads Manager — navigating, launching, duplicating, day-to-day campaign management
• Product research — finding winning products, competitor & market research
• AI tools — fluent DAILY use of Claude & ChatGPT to work faster and build automations
• All the technical "get-it-done" work across sheets, trackers and internal systems

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ECOMMERCE KNOW-HOW YOU MUST HAVE

• Deep, hands-on Shopify fluency (not "I watched a tutorial")
• You understand the core metrics — ROAS, CPA, AOV, break-even — and can read whether something is actually working
• Meta Pixel / conversion tracking basics
• Landing-page / product-page building (GemPages, Replo, PageFly, Zipify or similar)
• Real customer-service judgment in an ecommerce context (WISMO, refunds, order issues)
• Comfort with suppliers and sourcing communication

BIG PLUS

• Email /SMS marketing (Klaviyo) — flows & campaigns
• Reviews & UGC apps (Loox, ---------- , Yotpo)
• Experience with creative testing / ad-library research tools

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YOU MUST ALREADY HAVE

• Real, hands-on experience working with ecommerce / DTC brands — not theory
• Proven comfort in Shopify, Gorgias and Meta Ads Manager
• Strong English and a same-day response habit
• The ability to keep pace in a fast, high-standard environment

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⛔ READ THIS BEFORE YOU APPLY
You are stepping into work with serious ecommerce brands doing 7–8 FIGURES A MONTH. The pace is high and the standard is higher. If you cannot operate at that level — please do NOT apply. We are not training anyone from zero. We want someone who already knows how this world works and wants to level up inside it.

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WHO WE WANT

• Open, hungry and driven to grow and succeed
• Proactive — you spot what repeats and systemize/fix it without being told
• Reliable, daily, full ownership of your tasks

WHAT YOU GET

• A long-term seat inside a growing, high-performing operation
• Real growth: more responsibility and strong pay as you prove yourself and invest in the work
• Direct work with the founders and a modern, AI-first workflow

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TO APPLY, SEND
1. A short note on your ecommerce experience — which brands/stores, and what you actually did
2. The exact tools you've used (Shopify? Gorgias? Meta Ads Manager? Klaviyo? Claude/ChatGPT?)
3. Your availability and rate expectation
4. Start your message with the word "SCALE" so we know you read this in full

Serious applicants only. If you've read all of this and you KNOW you can keep up — we want to hear from you.