IT Support Specialist – New Hire Onboarding & Software Access

Rite Care is a home healthcare and telehealth company serving patients in New Jersey and New York. We're growing, and we need someone to own one specific thing: making sure every new hire can actually log into everything on day one.

What you'll be doing

Creating and provisioning accounts for new staff across all of our platforms (EMR/EHR, scheduling, communication, time tracking, and more)
Coordinating with third-party IT vendors and software support teams to get accounts created, licenses assigned, and access issues resolved
Walking new hires through their first logins — MFA setup, password resets, browser and app installs — so they arrive at training ready to work, not stuck at a login screen
Screening job applicants for technical readiness: internet speed, computer specs, headset, backup power/connection, and quiet workspace
Handling ongoing access and login support for existing staff as issues come up
Keeping clean records of who has access to what, and removing access when someone leaves

What we're looking for

Prior experience with user account setup, IT helpdesk, or onboarding support
Comfortable being the person who follows up — a lot of this job is politely chasing a vendor until the account is actually created
Clear written and spoken English; you'll be walking non-technical people through technical steps
Patient and calm with people who aren't tech-savvy
Organized and detail-oriented — one missed account means a new hire sits idle on day one
Reliable high-speed internet, a working computer, headset, and a quiet place to work
Available during [YOUR HOURS, e.g. 9am–5pm EST]

Nice to have

Experience with healthcare software (EMR/EHR systems), or with tools like Connecteam, Airtable, or VoIP phone systems
Familiarity with HIPAA and handling access to systems containing patient information

Why this role

This starts as an onboarding and access role, but it will grow. For the right person, there's room to take on broader systems and operations responsibilities over time. We'd rather find someone we can invest in than fill a seat.

Details

[Full-time / part-time — X hours per week]
[Pay rate]
[Start date]

How to apply

Please follow these instructions exactly — this is the first test of the job:

Write Rite Care IT in the subject line
Attach your resume
Include a link to a short video introduction (2–3 minutes) telling us who you are, your experience with account setup or IT support, and describing a time you got a stubborn access problem resolved

Applications missing any of these three items won't be reviewed.