Property Manager / Operations Manager / Project Manager for Property Management Company

Can you take a problem you've never seen before and figure out how to solve it? That's the person we're looking for.

We manage a growing portfolio of long-term residential and commercial rental properties in Minnesota. We need a resourceful, organized operator to take ownership of day-to-day operations: someone who thinks a step ahead, closes the loop, and makes sure work moves from "reported" to "done" without being chased.

We care more about how you think than about your exact job history. Some of our best people have come from executive assistant, operations, and hospitality backgrounds, not just property management. If you're sharp, organized, and a fast learner, we'll teach you our systems. We are not looking for a simple task-doer; we want someone who can be given a problem, think through the steps needed to solve it, and come back with the resources and solutions to do so.

Growth-Minded & Solutions-Focused: We don't dwell on problems; we find solutions. We want people who are hungry to learn, grow, and improve our systems every day.

Positive Energy: Property management sometimes involves surprise challenges. Pipes burst, tenants stop paying. It is critical that we approach our work with a positive attitude. We value collaboration, open communication, and a "can-do" spirit.

A Relationship, Not a Transaction: We want a years-long partnership where you feel supported, trusted, and empowered to make decisions.

Impact Over Activity: We value outcomes. You won't be micromanaged; you will be given clear goals and the freedom to execute, along with the support to be able to succeed.

This role will be 40 hours per week, once fully trained. Your compensation will reflect your experience, initiative, growth, and contribution to the business's success.

Schedule: Monday through Friday, 10:00AM to 6:00PM US Eastern time. These hours exist so you can reach US contractors, tenants, and agencies during their business day.

What you'd own

Operations (60%)

The "Loop-Closer": When a task comes in, you manage the communication, the schedule, and the reporting in ---------- and in daily report-outs to the team. Your job is to make sure work moves from "reported" to "fully completed" as efficiently as possible, and that everyone involved has what they need to do their jobs.

Tenant communication, coordinating repairs and vendors, lease renewals and lease compliance, rent tracking and follow-up on outstanding balances, coordinating with housing assistance agencies, preparing eviction documentation when needed, move-in and move-out procedures and inspections, and keeping everything moving in ---------- .

Systems and finance (20%): You are confident with numbers, bookkeeping software, and general bookkeeping. You coordinate with our accountant to ensure any questions they have are answered so our books stay accurate. You support the build of new systems and initiatives, as well as handling invoices, expense tracking, owner statements, paying invoices, updating tenant ledgers, and working within our financial SOPs.

Communication (20%): Warm, calm, and professional with tenants, contractors, and owners. You respond promptly, warmly, and correctly to tenant maintenance requests and contractor messages. You know how to present yourself in a warm, calm, professional manner no matter the situation, including when a conversation is difficult.

You'll thrive here if you're proactive and detail-oriented, comfortable making decisions without being micromanaged, hungry to learn, and looking for a long-term partnership rather than a transaction.

Must have: reliable high-speed internet with a backup connection, and comfort working US hours.

ESSENTIAL REQUIREMENTS

3+ Years working in a US-Based Business with operations responsibility.

Fluency in English: Confident in multi-person meetings, initiating phone calls, and in non-scripted situations in English.

The "Loop-Closer" DNA: You live by the 24-hour no-update rule. If a project is open, you provide an update before we have to ask.

Comfortable with Numbers: You can categorize expenses accurately and notice when a figure doesn't look right. Formal bookkeeping experience is a plus, not a requirement.

Highly Detail-Oriented and Organized: Able to track tasks across multiple properties and follow up on outstanding issues. Skilled at prioritizing tasks based on urgency and importance.

You have a positive growth mindset.

Strong communication skills: you are a proactive communicator who doesn't wait to be asked for updates. You're eager to participate in ongoing discussions about improving communication protocols and systems, and receptive to feedback.

The Tech Stack: While we use REIhub and ---------- , we value your property management and accounting experience over your specific software experience. If you are an expert in the industry and familiar with competitor tools (Innago, AppFolio, Buildium, Yardi), we can train you on our specific stack.

MUST HAVE reliable internet connection with backup.

Proficiency with Google Drive, WhatsApp, and ability to quickly learn ---------- .

A note on AI: we use it too, so use whatever tools help you. We ask one thing in return: be straight about what you've actually done and how you actually communicate.

HOW TO APPLY

To verify your attention to detail, please follow these steps exactly:

Subject Line: Include the name of the original bass player for the Grateful Dead.

Cover Letter (Paragraph 3): Include the phrase "closing the loop."

In your response, confirm you are available for the days and times described in this position.

Please answer the following questions in your cover letter:
1) Describe a specific time you solved a contractor or tenant problem without waiting for direction. How did it start, what steps did you take, how was it resolved?

2) A tenant in Hutchinson, Minnesota reports on a Tuesday morning that their furnace has stopped working. You have never worked in that town, you have no vendor list there, and I am not available. Walk me through exactly what you do: how you find contractors, how you d ---------- which ones are legitimate, how you handle quotes, and how you get someone scheduled by Friday.

3) At any moment you'll have multiple open items running across different properties, say a repair waiting on a contractor, a tenant who owes rent, and a move-out inspection all live at once. Two things: (1) What system or tools do you personally use to track these so nothing slips and everyone gets an update before they have to ask? (2) When you can't get to everything, how do you d ---------- what comes first? Give a real example that shows both in action.

4) If your past experience is not in property management, how does it set you up for success in this role?

AI: Tell us two things: how you used AI to put this application together, and how you'd use it in the day-to-day of this role.

Please include a resume or summary of your background. Also name ONE reference from a role like this one: their name, their role, and their company. We will ask for their contact information later if we move forward. Video introductions are welcome.