Home Care Scheduler

We are looking for a couple of HARD-WORKING Home Care Schedulers (Monday- Friday and Friday-Monday), to help manage our successful Home Health business! This role makes a significant impact on our daily operations and the ability to provide the best care to clients by coordinating services.

As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information. Process-driven with exceptional customer service skills, you genuinely care about people, connecting clients and caregivers to improve lives. This role requires an individual who is detail-oriented and an expert at managing multiple priorities.

RESPONSIBILITIES:

Full-time Position with an alternating hybrid schedule
Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs
Assign new clients to caregivers according to scheduling protocols
Use web-based scheduling application as the basis for all scheduling
Create and maintain schedules for all caregivers
Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
Keep a “hot list” of all staff that can be placed immediately or used as backup for all call-off situations
Fill open shifts and secure coverage for call-offs or changes in client’s needs
Maintain ongoing communication with managers, caregivers & clients regarding scheduling and changes
Participates in determining hiring needs, as well as helping to train new staff
Be on an on-call rotation with other scheduling staff

Must have a very good American Accent and speak excellent English.

REQUIRED QUALIFICATIONS:

Wel lSky Pe rsonal Care or Clear Care software experience
1-2 yrs Homecare scheduling experience

PREFERRED QUALIFICATIONS:

Bachelor's degree in healthcare or Nursing (Nursing would be preferred)
Must be well organized & show great attention to detail
Proficient with computer use and software applications
Multi-tasker and customer service-oriented with a sense of urgency
Excellent time management and communication skills
Home health experience