Customer Service Manager

Customer Support Assistant - Part ---------- Time Remote

Voltra Health is a UK direct-to-consumer health wearable brand. We sell fitness trackers and smart scales through our own Shopify store. I'm the founder and I currently answer every customer email myself, which is why this role exists.

The work

Handling the customer inbox: order and delivery queries, returns and refunds, product setup, app troubleshooting, warranty questions. Processing returns in Shopify. Escalating anything outside the ordinary to me.

Most queries repeat, and you'll have written responses for the common ones from day one. You won't be inventing answers or working out policy on the fly.

Hours and setup

10–15 hours a week to start, remote, flexible when you work them. Some overlap with UK hours is useful but not essential - customers expect a same-day reply, not an instant one. There's scope to grow the hours as we do.

Who this suits

Someone with previous ecommerce support experience, ideally on Shopify. Written English strong enough that replies read as though they came from the brand. Most importantly, someone who checks rather than guesses - we sell health-related products and a confidently wrong answer causes real problems.

How it starts

First two weeks you draft, I review before sending, and you're paid in full for that time. It's the fastest way for you to learn the products and for me to see how you write. After that the inbox is yours, with a short escalation list.

Rate: $4-8 per hour, depending on experience

To apply, send a short message telling me about a difficult customer situation you handled and how you resolved it. No need for a formal cover letter.