Customer Service Agent - E-commerce Fashion Store (Part-Time, Remote)

We are looking for a reliable and detail-oriented Customer Service Agent to join our growing e-commerce fashion brand targeting the European market. You will be the main point of contact for our customers, helping them with their orders, questions, and concerns.

Schedule:

Part-time position: approximately 2 hours per day
Shift 1: 8:00 AM Italy time (CET/CEST) = 2:00-3:00 PM Philippine Time
Shift 2: 5:00 PM Italy time (CET/CEST) = 11:00 PM-midnight Philippine Time
Must be available daily at both time slots

Responsibilities:

Respond to customer email s and live chat messages in a timely and professional manner
Handle order status inquiries, returns, exchanges, and refunds
Resolve customer complaints with empathy and efficiency
Escalate complex issues to management when needed
Maintain a friendly, professional tone that reflects our brand

Requirements:

Native-level English is NOT required — working/conversational English is enough
Previous experience in customer service, ideally in e-commerce
Familiarity with Shopify, Gmail/Helpdesk tools is a plus
Reliable internet connection, able to consistently work the two shifts above
Detail-oriented and able to work independently

What we offer:

$4/hour
Long-term, stable position with a growing company
Flexible, structured remote work

To apply, please answer this question in your application: "Describe a time you handled a difficult customer complaint. What did you do?" Also confirm you can reliably work at 2-3 PM and 11 PM-midnight Philippine Time (matching 8 AM and 5 PM Italy time).