Accounts & Student Success Manager (US Portfolio) | Remote, Philippines | Full-time, Long-term

About us
We run an international training programme for aspiring models, with enrolled students across the United States. Our students sign up, get access to their course, and begin a programme they've invested in seriously. What they need next is a real person in their corner — that's this role. This is a permanent, long-term seat at a growing company, not a project gig. We pay on time, twice a month, every time.

The role
You will own a portfolio of enrolled students, end to end, as their dedicated Account & Success Manager. Every student in your portfolio has one name looking after them — yours. You make sure they get value from their course, their questions get answered fast, and their account stays in good standing. You are measured, reviewed, and paid on how your portfolio performs: students active, accounts paying.

This is a role for someone who likes *owning outcomes*, not ticking tickets. You d ---------- who in your portfolio needs attention today. When a student goes quiet, you notice first. When a payment fails, they hear from you the same day — warmly, personally, on the phone if that's what it takes.

Your responsibilities

• Own a portfolio of enrolled students as their dedicated, named manager
• Personally welcome every new student within 48 hours: confirm their access, walk them into their first lessons
• Keep students engaged with their training — a student using the course is a student succeeding
• Be their first contact for everything: course questions, access issues, account and billing questions
• Watch your portfolio daily and act the moment an account slips — a failed payment, a stalled student, someone gone quiet
• Follow up personally on overdue accounts with empathy and professionalism, and earn commission on every recovery
• Manage student payment plans: when a student needs an arrangement, gather the details, liaise with our accounts team to get the plan set up and approved, then keep the student on track with it
• Keep complete, same-day records of every student contact in our dashboard
• Report portfolio health weekly to the owner

You will not sell, change contracts, set discounts, or handle refunds — enrolment and paperwork are done before students reach you.

What we're looking for

• Excellent written AND spoken English (you will be on the phone with American students daily)
• 2+ years in account management, customer success, student support, or billing follow-up
• Warm and unshakeable with customers who are behind, stressed, or frustrated — you de-escalate naturally
• Comfortable making outbound calls, not just answering
• Organised enough to run a 50-account queue on your own — you manage the list, nobody manages it for you
• Experience with a CRM/helpdesk and clean written records
• Stable fibre internet, quiet workspace, backup power/internet a big plus

Schedule
9:00 PM – 6:00 AM PHT, Monday night to Saturday morning — you work your students' business day (US Eastern, 9 AM – 6 PM). This is a permanent night shift. Please apply only if you can genuinely sustain graveyard hours long-term; the trade-off is your weekends stay fully free.

What you get

• USD $550/month base, paid reliably twice a month
• Uncapped commission on recovered payments in your portfolio — real math, written into your contract, no mystery:

How commission works. You earn 8% of every late payment that clears after your personal follow-up (your follow-up logged first, payment clears within 14 days of it — paid out after the payment clears). Examples:
Late payments you recover in a month

Your commission that month |

| $3,000 | +$240 |
| $5,000 | +$400 |
| $10,000 | +$800 |

There is no cap. Our current portfolio has a substantial overdue backlog waiting for exactly this person — a manager who works it well can out-earn their base in commission in the early months, and the backlog is yours to mine from day one.

• 13th month pay (pro-rated)
• Fully paid training and onboarding
• Company cloud computer — we provide the secure work environment; your own laptop just needs a stable connection
• A named, visible seat with one owner to report to — no layers, no bureaucracy

How to apply
Start your application with the word PORTFOLIO so we know you read this far. Then send:
1. A short note (8–10 lines, your own words) on how you would handle a student who has gone quiet and fallen behind on a payment
2. One sample message to a student whose payment just failed
3. Your available start date and confirmation you can work 9 PM – 6 AM PHT

Applications without all three items are not reviewed. Shortlisted candidates complete a paid one-week trial at full pro-rata pay.