Accounts Receivable / Debt-Recovery Specialist (PH-based, Work-from-Home)

Melbourne-based talent agency. A small percentage of ex-talent have fallen behind on their $2,000 onboarding fee. Before we escalate these files to external lawyers, we want a dedicated teammate in the Philippines to call, email and text debtors, negotiate realistic payment plans, and keep airtight records.
Role Snapshot

Employment Type Full-time, independent contractor (40 hrs/week)
Schedule 9 am – 6 pm AEST (Melbourne), Mon-Fri

Starting Pay USD $5 – $6 per hour
Performance bonus for recovered amounts
Reporting To CEO
Start Date ASAP
Key Responsibilities

Contact overdue accounts by phone, email , SMS and WhatsApp within 24 hrs of assignment.

Validate the debt (confirm contract, due date, invoices) and answer basic queries.

Negotiate payment solutions (lump-sum, instalment plan, split payments) before legal escalation.

Document every touchpoint in Xero, and shared tracker.

Send payment links & reminders, follow up on failed/partial payments.

Prepare weekly recovery reports: amount collected, promises to pay (PTPs), files to escalate.

Escalate unresponsive or hostile debtors to in-house legal per SOP.

Suggest process improvements to cut DSO and raise recovery rate.

Must-Have Qualifications

2 + yrs B2B or B2C collections / AR experience (phone-based).

Clear, neutral spoken English; confident negotiating over the phone.

Proven record hitting cash-collection KPIs.

Solid writing skills (concise, error-free follow-ups).

Comfortable with AEST hours and fast-paced targets.

Reliable WFH setup: i5/Ryzen, 8 GB RAM, backup power & 25 Mbps+ internet.

Quiet, professional call environment (USB headset required).

Nice-to-Haves

Familiarity with Australian consumer / debt-collection etiquette.

Xero, Stripe or GoCardless experience.

Basic understanding of legal escalation (letters of demand, small-claims filing).

Prior work for an agency, SaaS or professional-services firm.

KPIs (first 90 days)

? 75 % PTP conversion on contactable accounts.

? 50 ?sh recovered on files ? 60 days overdue.

All interactions logged in CRM within same day.

Zero compliance breaches / consumer complaints.

Tools You’ll Use

Aircall (VoIP), Gmail & Google Workspace

Xero, Keap CRM, Stripe, GoCardless

Notion & Slack for internal comms

Standard call & email scripts (provided)

What We Offer

Stable, long-term work with clear metrics and quick feedback.

Performance bonuses once you exceed recovery targets.

Direct access to decision-makers—no bureaucracy.

Respectful, no-nonsense culture: deliver results, get rewarded.