U.S. Retail Phone Order Assistant

Important: Clear spoken English is required for this position.

You must be able to speak clearly, confidently, and professionally when communicating with U.S. retail store staff over the phone.

We are looking for a reliable Virtual Assistant based in the Philippines to call U.S. retail stores, check product information, and help place phone orders.

This is a part-time position.

Before applying, please make sure that:

1. You are available to work consistently from 11:00 PM to 2:00 AM, Philippines / Hong Kong time.
2. You are comfortable with the current starting base rate of US$2 per hour.
3. You are available to start work on Monday.

Working Hours

The current working hours are:

11:00 PM – 2:00 AM, Philippines / Hong Kong time.
Applicants must be able to work consistently during this time period.
Once you become familiar with the entire workflow and are able to work independently and efficiently, we may also add an additional morning shift from:
7:00 AM – 10:00 AM

All working hours are based on Philippines / Hong Kong time (UTC+8).

Main Tasks

Call U.S. retail stores during U.S. business hours.
Ask store staff about product availability, size, color, price, discounts, and shipping options.
Place phone orders by following our detailed workflow.
Accurately record all order information, including:

Store name
Store phone number
Product details
Price
Order result
Confirmation number
Any issues or special situations
Communicate with us in real time while working.
Follow all instructions and workflows carefully.
Do not change any customer information, shipping information, payment information, or order details without approval.
Keep all customer and order information strictly private and confidential.

Requirements

Clear, fluent, and easy-to-understand spoken English is required.
Must be comfortable and confident making phone calls to U.S. retail stores.
Must be available to work consistently from 11:00 PM to 2:00 AM.
Relevant experience is required, such as:

Phone ordering
Telesales
Customer service
Call center work
Retail support
Virtual assistant work
Previous experience speaking with U.S. customers or U.S. retail store staff is strongly preferred.
Must be able to understand different U.S. accents.
Must be able to communicate clearly, politely, and professionally under pressure.
Stable internet connection and a quiet working environment are required.
Must be detail-oriented, honest, patient, organized, and fast to respond.
Must be able to follow a detailed workflow accurately.
Must be able to start work on Monday.

Application Requirement

When applying, please send a 30–60 second self-introduction video or voice recording.

In your recording, please briefly introduce:

Your name
Your relevant work experience
Your English phone communication experience
Whether you have experience speaking with U.S. customers or U.S. retail store staff

Please also confirm in your application:

1. That you can work consistently from 11:00 PM to 2:00 AM.
2. That you are comfortable with the current US$2/hour starting base rate.
3. That you are available to start on Monday.

We will use the recording to make an initial assessment of your spoken English clarity, pronunciation, fluency, and phone communication skills.

Compensation

The current starting base rate is US$2 per hour.
Once we determine that you fully understand the workflow and can complete the work independently, accurately, and efficiently, your base hourly rate will be increased.
Commission will also be provided for successful orders.
Performance bonuses may be provided for consistent results, good accuracy, and strong efficiency.
The more efficiently you work and the more successful orders you complete, the higher your overall earning potential.

We will provide a detailed workflow, instructions, and training.

Please apply only if you are comfortable with the working hours, current starting rate, and phone-based nature of the job.