OPERATIONS MANAGER

1. ABOUT THE ECOSYSTEM & OPPORTUNITY
Arc Group operates a fast-growing, high-impact US business ecosystem demanding a strict New York standard of excellence. Our portfolio includes:
Arc Remote: A specialized B2B remote staffing agency placing, integrating, and managing elite Philippine talent for US small businesses.
Kipkeh Media: A high-volume, rapidly growing WhatsApp-based media network for a highly engaged local community, currently supported by a 3-person PH operations team.
SetCo: A corporate entity formation desk.
We are looking for a hungry, high-agency Operations Manager. We don’t want a passive spreadsheet manager or a typical VA. We are looking for a strong BPO professional who can take ownership of daily execution while also confidently managing clients, people, and changing priorities across our growing ecosystem.
2. WHAT YOU WILL DO
Operations & Business Execution: Keep day-to-day priorities, workflows, quality, and deliverables on track while making sure client needs and internal expectations are consistently met.
Team & Client Management: Lead accountability across the PH operations team while handling client onboarding, communication, follow-ups, and issue resolution when required.
Agile Execution: Translate processes and SOPs developed by the Chief of Staff into practical day-to-day execution, adapting quickly as workflows, priorities, and business needs change across Arc Remote, Kipkeh, and SetCo.
Executive Unburdening: Take ownership of recurring operational, team, and client matters so the CEO can stay focused on higher-level priorities.
3. SKILLS & QUALIFICATIONS
BPO / Leadership Experience: 5+ years in BPO Operations, Team Lead, Client Success, Account Management, or similar leadership roles.
Strong Professional English (Strict): Exceptional written and spoken English with the ability to communicate confidently with US clients, leadership, and remote team members.
High EQ & Leadership: Able to hold people accountable, manage client expectations, give direct feedback, and navigate difficult situations without losing composure.
High-Agency Execution: You do not wait for step-by-step instructions. You identify what needs to happen, take ownership, and keep things moving.
4. COMPENSATION & CAREER GROWTH
Monthly Salary: $1,300 – $1,700 USD / month (Scaled strictly to capabilities and experience).
Reliable Payments: Secure, predictable weekly processing via Wise.
Long-Term Trajectory: This role is designed for growth. As our ecosystem scales, you will have a direct path to grow into a Senior/Director leadership role.
5. HOW TO APPLY (STRICT REQUIREMENTS)
We filter ruthlessly for attention to detail. If you do not follow these steps perfectly, your application will be automatically deleted.
Subject Line: Change your application subject line to this exact format: [Operations Manager - Your Full Name]
In your message, provide direct viewable link (e.g., Google Drive, iCloud, strictly set to "Anyone with the link can view") for the following:
Updated Resume / CV
System Specifications (Screenshot): Must show a minimum of 16GB RAM. (If under 16GB, you must explicitly state in your text response that your hardware is upgradable).
Internet Speed Tests (Screenshots): Showing Mbps for both primary and backup connections.
Dedicated Workspace (Photo): Clear picture of your quiet home office setup.
Backup Power Proof (Photo): Proof of UPS, Power Station, Generator, or Solar setup.
Operational Track Record (Text): In 2 short paragraphs, describe a time you had to handle a difficult client or address a performance issue with a team member. How did you handle it, and what was the outcome?
The Leadership Communication Audio Sample (MANDATORY): To evaluate your communication and leadership presence, include a link (Vocaroo, Google Drive audio, etc.) of a 60-second mock voice recording.
Prompt: "Record a short message to a team member whose work has repeatedly missed the required standard. Explain the issue directly, clarify the expectation, and give them a clear next step for improvement."