Accounts Receivable Specialist (Virtual Assistant)

Accounts Receivable Specialist (Virtual Assistant)

Join AAA Forklifts and Help Keep Our Cash Flow Moving!

Are you detail-oriented, organized, and comfortable speaking with customers about invoices and payments? Do you enjoy maintaining accurate records and helping ensure accounts stay current? If so, AAA Forklifts is looking for a full-time Accounts Receivable Specialist (Virtual Assistant) to support our growing team.

As our Accounts Receivable Specialist, you'll play a critical role in maintaining healthy customer accounts, processing payments, following up on outstanding balances, and supporting our accounting operations.

WHY JOIN AAA FORKLIFTS?

AAA Forklifts is one of the fastest-growing material handling equipment companies in the Southeast. We provide repair, maintenance, sales, rentals, and support services while maintaining a strong commitment to customer service and operational excellence.

We're looking for team members who take ownership, communicate professionally, and want to grow with our company.

WHAT YOU'LL DO

As our Accounts Receivable Specialist, your responsibilities will include:

• Reviewing customer accounts and monitoring outstanding balances
• Contacting customers regarding overdue invoices and payment status
• Sending invoice copies, account statements, and payment reminders
• Processing customer payments and documenting transactions
• Updating customer account records accurately and promptly
• Responding to customer billing inquiries via phone and email
• Following up on past-due accounts according to company procedures
• Maintaining detailed collection notes and communication records
• Assisting with account reconciliations
• Monitoring shared email inboxes and responding to accounting-related inquiries
• Coordinating with internal departments regarding invoice questions and payment issues
• Preparing reports on outstanding balances and collection efforts

QUALIFICATIONS

Required:

• Previous Accounts Receivable, Collections, Bookkeeping, Customer Service, or Administrative experience
• Excellent verbal and written English communication skills
• Strong attention to detail and accuracy
• Ability to professionally discuss payment-related matters with customers
• Strong organizational and time-management skills
• Proficiency with Microsoft Office and Google Workspace
• Reliable internet connection and dedicated workspace
• Ability to work independently and maintain confidentiality

Preferred:

• Experience with QuickBooks Online
• Experience handling collections or commercial accounts
• Experience working with service-based companies
• Intermediate Excel skills including filters, sorting, and basic formulas
• Understanding of accounting principles and AR processes

PERFORMANCE EXPECTATIONS

Success in this role may be measured through:

• Number of customer accounts reviewed weekly
• Outstanding balance reduction
• Collection activity completed
• Customer response rates
• Payment processing accuracy
• Timely follow-up on overdue invoices
• Accuracy of account documentation

COMPENSATION

• Starting pay: $6.00 - $7.00 per hour, based on experience
• Full-time remote position
• Performance review after 30 days
• Opportunity for compensation increases based on performance, reliability, and contribution
• Long-term growth opportunities within the company

ABOUT AAA FORKLIFTS

At AAA Forklifts, we are a one-stop shop for material handling equipment. We specialize in equipment repair, maintenance, sales, rentals, and support services. Our success is built on exceptional customer service, strong teamwork, and employees who care about delivering results.

We believe in providing opportunities for growth, recognizing strong performance, and creating a positive work environment where employees can thrive.

READY TO APPLY?

If you're organized, dependable, and ready to help support the financial success of a growing company, we'd love to hear from you.

Apply today and become part of the AAA Forklifts team!