Patient Care Coordinator/Tech-Savvy, Customer Service

Full Time-Eastern Standard Time Zone

What You'll Do

• Serve as a point of contact for patients through phone, email , text, and other communication platforms.
• Deliver warm, professional, and compassionate customer service.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Respond promptly and professionally to patient questions and requests.
• Follow up with patients to make sure they understand their next steps and remain engaged.
• Maintain accurate patient information and communication records within our CRM and other systems.
• Keep detailed notes and ensure patient interactions are documented appropriately.
• Manage multiple conversations, tasks, appointments, and follow-ups without losing track of details.
• Coordinate communication between patients and the internal care team.
• Identify issues and escalate concerns appropriately.
• Use CRM, scheduling, messaging, and other technology platforms efficiently.
• Follow established workflows and processes while proactively identifying ways to improve them.
• Ensure that nothing falls through the cracks when it comes to patient communication and follow-up.
• Maintain strict patient confidentiality and professionalism.

What Makes Someone Successful in This Role?

We’re looking for someone who is:
An exceptional communicator.
You speak and write fluent English and know how to communicate clearly, professionally, and compassionately.
A people person.
You genuinely enjoy helping others and understand that every patient interaction is an opportunity to build trust.
Extremely organized.
You love checklists, calendars, follow-ups, detailed notes, and making sure every task gets completed.
Tech-savvy.
You’re comfortable working across multiple software platforms and can learn new CRM and healthcare systems quickly.
Detail-oriented.
You notice the little things and understand that accuracy matters when working with patients.
Reliable.
When you say you'll do something, you do it.
Calm under pressure.
You can manage a busy workload while remaining professional, positive, and patient-focused.

If you apply to this position please add " Hi Susan" in the subject line

Qualifications

• Fluent English — written and spoken.
• Excellent verbal and written communication skills.
• Strong customer service experience.
• Highly organized with exceptional attention to detail.
• Strong computer and technology skills.
• Comfortable using CRM systems and learning new software.
• Ability to manage multiple platforms and tasks simultaneously.
• Strong follow-through and time-management skills.
• Ability to work independently in a remote environment.
• Previous experience in healthcare, patient coordination, medical administration, customer service, or a related field preferred.
• Experience with healthcare CRM/EHR systems is a plus.