Helpdesk Administrator

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We strive for excellence. We work with integrity. We stay agile to customer needs. We are sustainable. We are fearless. These are the CRAFTEX brand principles that underly the success of our business and our identity in the facilities management soft services market. They drive our culture and collaborative approach to delivering solutions and give us a common purpose. We ALL collectively understand them, work towards them, and live by them every day.

Our personality is confident and sturdy. We are a safe pair of hands. We are not risk takers. Solutions-focused. We will always find a way to add value. Reliable. We are doers, and do what we say we will. A safe pair of hands. Pragmatic. We are realistic and easy to work with.

CRAFTEX - Total Cleaning Systems. We are the complete commercial cleaning system supporting facilities management professionals to win new and retain existing business. Our goal is to deliver concise, informative content without overcomplicating our offer. ONE SOURCE FOR EQUIPMENT - One partner for every soft services contract. We ensure the right product for the right job delivered at the right time. ‘ALWAYS ON’ SUPPORT - We are there when our clients are there. An ‘always on’, open-book asset management service to ensure they never miss a thing. Minimum downtime. Maximum efficiency. PLANET-AWARE SUSTAINABILITY - Changing the meaning of greenwashing. We don’t just tick the boxes for sustainable operations, we help our clients redefine them. FLEXIBLE SERVICE - Flexible to the demands of the job. With UK-wide service engineers and multiple service options available, we are always able to get the job done.

As a partner of choice, CRAFTEX’s client-base has spans leading UK, European & Global facilities management companies: Mitie, EMCOR, Churchill, Carlisle, Excellerate, Sodexo, CBRE, ISS, ABM and OCS, to name but a few.

We have ambitious plans for our future and as a valued member of our team we look to you to share in, and embody, our vision – to make our journey your journey. We’re invested in you, and dedicated to fostering a vibrant culture that develops your skills, nurtures your potential, and stimulates your professional growth for a lasting career with us. This job profile will not remain static as you will be empowered to map out your own trajectory and showcase your abilities to ensure you reach potential and thrive.

ROLE OVERVIEW

As a Helpdesk Assistant, your primary responsibility is to provide efficient support and assistance to the helpdesk team and ensure seamless operations across various tasks. This role requires a combination of organizational skills, attention to detail, and effective communication to contribute to the overall success of the team.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

Mailbox management

Processing and completing actions from Technician’s Job sheets

Creating Slip test reports, PAT test reports and Training Certificates

Organizing machinery mobilisations

Creating new parts in Order system

Managing Technician’s Van stock

Assisting with Scheduling of Technicians where required

Organizing rental and loan machine process

Updating Parts Manuals, User manuals and training documents in SharePoint

KEY SKILLS & EXPERIENCE

Excellent organizational and time-management skills

Strong attention to detail and accuracy in task execution

Effective communication skills for collaboration with internal teams and external stakeholders

Familiarity with relevant software tools and systems, such as MS Office, Orderwise and Job Logic

Ability to multitask and prioritize tasks based on urgency and importance

PERSON SPECIFICATION

Technical Expertise

· A relevant bachelor’s degree, or equivalent professional qualification.

· A minimum of 3 years post qualified experience in a similar role, preferably within a start-up or scale up environment.

OR

· A minimum of 6 years recent experience in a similar role, preferably within a start-up or scale up environment.

AND

· Significant executive support experience

· Proficient in the use of the MS Office suite

· Experience within a fast-paced and high energy environment

· An aptitude for executing business improvement initiatives.

· Experience of troubleshooting problems and providing recommendations.

· Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.

· Able to maintain a high level of integrity and discretion in handling confidential information.

· Excellent judgment is essential.

· Ability to switch gears at a moment’s notice.

· You're an expert juggler; managing and juggling multiple projects simultaneously

· Experience in a global business environment

· Experience in a start-up environment.

Special Aptitudes

· High-impact communication skills with the ability to influence

· Ability to nurture collaborative relations

· Relentless focus on stakeholder needs and service excellence

· Ability to work under pressure with a positive “can do” attitude.

· Superb time management, analytical, decision-making, and problem-solving skills.

· Proactive and agile work ethic

Circumstances & Compensation

Fluent in English (C2 or above)
Must be eligible to work in UK time zone
Location: Remote, work from home
Compensation: 30,000 PHP per month

Technology Setup

In addition to the above, you must also have the appropriate technology system & software in place as below:

Internet not lower than 10 MBPS

Laptop or PC with at least Intel Core i3 processor and 4GB RAM (or equivalent)

Microsoft Office Suite & Adobe Creative Suite

Noise cancellation headset & a webcam