Appliance Repair Dispatcher In NEED

mployment Type: Full-Time
Experience Required: Minimum 3 years in dispatching and customer service+

Please use google form for application, Failure to comply will not be interviewed

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About the Role
We are seeking a skilled and customer-focused Dispatcher & CSR to join our appliance repair team. This role ensures smooth technician scheduling, clear customer communication, and accurate service documentation.

Key Responsibilities
Dispatch Coordination: Assign service calls to technicians based on skill, location, and availability.
Customer Support: Handle inbound/outbound calls, provide updates, and resolve inquiries professionally.
Service Documentation: Record job details, service notes, and warranty information accurately.
Problem Resolution: Manage scheduling conflicts, delays, and escalations promptly.
Team Collaboration: Work closely with technicians, management, and insurance providers to ensure seamless operations.

Qualifications
Minimum 3 years of experience in dispatching and customer service (appliance or related industry preferred).
Strong organizational and multitasking skills.
Excellent communication and problem-solving abilities.
Proficiency with scheduling software and service management systems.
Ability to remain calm under pressure and deliver outstanding customer experiences.

What We Offer
Competitive salary and benefits package.
Opportunities for career growth and advancement.
Supportive team environment with ongoing training.

Please use the Google form for application