E-Commerce Operations & Marketing Manager.

About Us:
We are a growing e-commerce brand looking for an experienced, driven, and detail-oriented E-Commerce Operations & Marketing Manager to take ownership of our daily store operations, inventory oversight, and multi-channel marketing campaigns. If you are a proactive problem solver who thrives in a fast-paced digital environment and has a proven track record of scaling online stores, we want you on our team!

Key Responsibilities:
1. E-Commerce Store Operations & Management

Oversee day-to-day operations across our e-commerce storefronts (e.g., Shopify, Amazon, etc.).

Manage product listings, catalog updates, pricing optimization, and inventory tracking to prevent stockouts or overstocking.

Monitor website performance, fix broken links, troubleshoot checkout issues, and ensure a seamless customer shopping experience.

Coordinate with suppliers, fulfillment centers, and customer support to ensure smooth order processing and delivery.

2. Digital Marketing & Growth

Plan, execute, and monitor digital marketing campaigns across social media, email marketing (Klaviyo/Mailchimp), and paid channels (Meta/Google Ads).

Assist in developing promotional calendars, discount strategies, and seasonal sales events to drive traffic and increase conversion rates.

Analyze store analytics (Google Analytics, Shopify dashboards) and provide weekly reports on key performance indicators (KPIs) like ROI, traffic, and sales growth.

Collaborate on content creation, ad copy, and product positioning to enhance brand awareness.

3. Administrative & Managerial Tasks

Streamline existing workflows and document Standard Operating Procedures (SOPs) for operational and marketing tasks.

Coordinate any outsourced tasks or assist in guiding junior team members/virtual assistants as the business scales.

Qualifications & Requirements:
Experience: At least 2–3+ years of hands-on experience managing e-commerce platforms (Shopify and/or Amazon are a must).

Marketing Know-How: Strong foundational knowledge of digital marketing, email marketing flows, and social media/paid ad management.

Tech-Savvy: Proficient with e-commerce backends, Google Workspace (Sheets, Docs), project management tools (Trello, Asana, ClickUp), and analytics platforms.

Analytical Mindset: Comfortable working with data, tracking KPIs, and making data-driven recommendations to improve sales.

Communication: Exceptional written and verbal English communication skills (must be clear, proactive, and professional).

Reliability: Proven ability to work independently, manage multiple priorities under tight deadlines, and maintain a reliable high-speed internet connection and quiet home office setup.