Customer Experience Professional Superstar

Job Overview:

We are looking for a detail-oriented and proactive Customer Experience Professional Superstars this role will emphasize in building and maintaining strong long term relationships with our customers. The ideal candidate will possess excellent communication skills, a positive attitude and a passion for ensuring customer satisfaction while fostering loyalty and trust.

Key Responsibilities:

• Talk to customers everyday: Answer messages, email s, or calls from customers. Helping them with questions about orders, product and services
• Solve customer problems: Customer issues such as wrong items, delay, and complaint. Find out what happened and find a resolution quickly. Keep the customer updated until the issue is resolved.
• Follow-up with customers: Check in with customers after purchase to make sure they are happy. Ask for feedback and note any concerns
• Keep customers satisfied: Handle complaints calmly and professionally. Offer the best solution to make the customer happy
• Collect and share feedback: Record customers comments. Complaints and suggestions. Report common issues or trend to the team so improvements can be made
• Work with other teams: Coordinate with the logistics team, warehouse and sales team when needed
• Update Records: Log all customer interactions, issues, and actions taken in the CRM

About you:

• Can work independently with little supervision and learn new tools quickly
• Pays close attention to details and can identify the root cause of issues
• Stays calm and makes good decisions under pressure
• Manages time well and can handle multiple customers at once
• Flexible and open to changes in tasks, tools, or priorities
• Communicates clearly and confidently, including giving feedback to managers
• Experience with Australian furniture companies is a strong advantage
• Solid background in the e-commerce and retail industry

Qualifications:

• Proven experience in customer service, relationship management, or a similar role
• Excellent communication skills (both verbal and written)
• Strong interpersonal skills, empathy and intelligence, with an ability to build rapport with customers and internal teams
• Ability to handle difficult or sensitive situations with tact and professionalism
• Problem-solving skills and the ability to think critically and creatively
• Familiarity with CRM systems and other customer service software
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team

What we offer

• A competitive salary package will be offered, commensurate with experience and demonstrated capability.
• “13th month” performance based bonus paid in December
• Annual performance and salary review every June
• HMO with an additional dependent
• 10 days Vacation leave
• 5 days Sick leave
• 3 days additional PTO (Christmas day, New Year’s day, & Good Friday)
• Full-time day shift (9:00 am to 6:00 pm - Australian Eastern Daylight Time (AEDT))
• Permanent work from home set-up

Home office requirements:
iCore 3 or it's equivalent with 8GB Ram
Internet speed should a minimum and stable 50mbps

ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED

For interested applicants, kindly fill out the application form:

---------- /?k=zLdqBdvRPLt5qwEBbrrYEA&d= ----------