Assistant Account Manager

Full-Time Assistant Account Manager — Remote

Small Business Automator is looking for a highly organized, proactive Assistant Account Manager to support our clients and internal fulfillment team. We serve B2B service professionals with marketing, automation, and client-acquisition systems.

This is a full-time role for one dedicated individual. We are not looking for an agency or someone managing several competing full-time jobs.

What You’ll Do

• Support the Account Manager with client onboarding, weekly check-ins, follow-ups, and ongoing communication..
• Keep every client’s milestones, next actions, owners, deadlines, and blockers accurate and up to date..
• Review client messages daily and ensure questions receive prompt, professional responses..
• Collect required information, access, approvals, recordings, and other assets from clients..
• Coordinate work between clients and fulfillment specialists without allowing requests to get lost..
• Prepare agendas, notes, action items, and follow-up messages for client meetings..
• Track deliverables from request through completion and flag overdue or blocked work early..
• Perform functional quality checks before deliverables are presented to clients..
• Maintain clean records in our CRM and project-management systems..
• Escalate client concerns, cancellation requests, billing matters, and scope or pricing questions to leadership rather than making unauthorized decisions..
• Send concise daily updates covering completed work, open items, risks, and next steps..

What We’re Looking For

• Excellent written and spoken English..
• At least 2 years of experience in account management, customer success, project coordination, or a similar client-facing role..
• Strong organization, follow-through, and attention to detail..
• Ability to manage multiple client accounts and deadlines without losing context..
• Calm, professional communication when a client is frustrated or a project is delayed..
• A proactive mindset: you identify risks and propose the next action instead of waiting to be told what to do..
• Confidence using CRMs, Slack, project-management tools, Google Workspace, and video-conferencing software..
• Experience with GoHighLevel, ClickUp, digital marketing, lead generation, or automation is a strong advantage..
• Reliable computer, high-speed internet, quiet workspace, and backup connectivity..
• Availability for a consistent full-time schedule with meaningful overlap during U.S. Central Time business hours..

How Success Will Be Measured

• Clients receive timely, clear communication..
• Every active account has an accurate next action, owner, and deadline..
• Follow-ups and client-requested items do not fall through the cracks..
• Risks and blockers are escalated before they become emergencies..
• Deliverables are checked, documented, and properly handed off before client delivery..
• Internal updates are concise, accurate, and dependable..

This Role Is Not a Fit If You

• Need repeated reminders to complete follow-ups..
• Avoid difficult client conversations or hide delays..
• Struggle to maintain accurate notes and task records..
• Regularly miss deadlines without early communication..
• Are an agency, outsourcing firm, or unable to commit to one full-time role..

Compensation & Growth

• Full-time, remote position..
• Compensation based on experience and demonstrated ability..
• Opportunity to grow into greater account ownership as performance and trust are established..

How to Apply

Please submit:
1. Your resume..
2. A short introduction describing your account-management or customer-success experience..
3. Your location, time zone, and full-time availability..
4. A 60–90 second video introduction..
5. A brief written response to this scenario:

"A client says a promised deliverable is overdue, but the fulfillment team has not given you an updated completion date. What would you send the client, and what internal actions would you take?"

6. The CRM and project-management tools you have used..
7. Your desired monthly compensation..

Important: Start your application with the words “CLIENT SUCCESS” so we know you read the full post.