IT Specialist

The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions. The position is responsible for assisting the CTO and IT Department, maintaining and enhancing dashboards, data models, and data pipelines. Possess advanced analytical and decision-making skills. The role requires someone who is passionate about data quality, data analytics, and automation in order to drive business strategy. An ability to be an expert in problem-solving, critical thinking, and an understanding of complex system dependencies are essential in enabling the IT Manager to show where My Amazon Guy processes are broken and how those processes are affecting key data points. An individual with a strong passion to solve problems and improve data integrity will excel in this position.

Key Responsibilities:

• Manage and maintain company IT systems, ensuring optimal performance, reliability, and security across all platforms.
• Provide technical support and troubleshooting for software, and network-related issues across teams.
• Ensure implementation and compliance with security systems, including antivirus, firewalls, and two-factor authentication.
• Oversee and optimize the use of company tools (e.g., Google Workspace, Microsoft Office, Asana, Slack, Monday, HubSpot, WordPress).
• Support website management and CMS platforms, ensuring functionality, updates, and performance optimization.
• Analyze system data and create reports, dashboards, and visualizations to support decision-making.
• Collaborate cross-functionally to understand workflows and improve system integrations and data architecture.
• Assist in automation and process improvements, including API integrations and workflow optimization where applicable.
• Document IT processes, provide training, and ensure teams are equipped to use systems efficiently.
• Proactively identify technical issues, recommend solutions, and implement improvements to enhance operational efficiency and quality output.

Qualifications:

• 1+ years of experience in an IT Help Desk role
• Excellent verbal and written communication skills
• Ability to multitask and prioritize
• Experience with
• Data Analytics
• Jotform
• Airtable
• Zapier
• Hubspot
• Asana
• Google Workspace
• Database management is a plus but not required
• JavaScript, Python, CSS, HTML is a plus but not required
• Proficient with Microsoft Office, G Suite applications, and computer security systems
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies

What We Offer:

• Competitive salary base
• Permanent remote setup
• Unlimited free access to MAG School courses and SOP Library
• Opportunities for professional development and career advancement

Ready to take your skills to the next level? If this role feels like the right fit for you, don’t wait! Apply today and join a team where your impact truly matters.

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