SOFTWARE ENGINEER

Enablement Team • Reports to Business Solutions Specialist

POSITION SUMMARY
The Software Engineer is responsible for the development, support, and continuous improvement of the organization's internally developed business applications. This role partners closely with Product Engineering, Software Engineering, and the Director of Enablement to develop and maintain key proprietary applications across every stage, from early concept through full implementation.
The position serves as the primary engineering resource for applications developed on the Replit platform while leveraging modern AI-assisted development tools, including Cursor, to rapidly build, maintain, and improve internal software solutions.
This is a dynamic, fast-moving role suited to someone who is comfortable operating with a high degree of self-management and creative problem-solving. The person in this role will work in close, continuous feedback loops with users and leadership, will meet multiple times per week to discuss product direction and strategy, and will be expected to move quickly without sacrificing the quality of what ships. Strong written and verbal communication is essential: this person must be able to distill technical ideas and solutions into plain, clear language that non-technical stakeholders can readily understand.

WORKING STYLE & EXPECTATIONS
● Operates with a high degree of autonomy and self-management across a fast-changing, evolving set of priorities.
● Brings creative, resourceful problem-solving to ambiguous or open-ended requests.
● Comfortable receiving continuous, ongoing feedback from users and organizational leadership, and iterating quickly in response.
● Able to sustain a fast pace of delivery while maintaining a high bar for quality and impact.
● Participates in multiple meetings per week with product and leadership stakeholders to align on strategy and prioritization for proprietary applications.
● Translates technical concepts, tradeoffs, and solutions into plain language that non-technical users and leadership can easily understand.

TYPICAL DEVELOPMENT WORKFLOW
This role follows an established, feedback-driven development cycle designed to move quickly from idea to working software:
● Ideas, feedback, and enhancement requests are captured as issues in Linear.
● Linear issues feed directly into the development environment — primarily Replit, with Cursor used as needed.
● Agentic coding tools are used to stand up new applications and iterations quickly, without compromising quality.
● Completed work closes the loop back in Linear, and the requesting user is notified of what was implemented and how it addresses their original feedback.
● Throughout the cycle, updates and outcomes are communicated in plain, non-technical language so stakeholders always understand progress and impact.

PRIMARY RESPONSIBILITIES

Application Development
● Develop, maintain, and enhance internally developed business applications utilizing Replit as the primary development platform.
● Leverage AI-assisted development tools, including Cursor, to accelerate feature delivery while maintaining code quality.
● Implement new functionality based on stakeholder feedback and business priorities.
● Refactor existing applications for scalability, maintainability, security, and performance.
● Participate in technical design and solution architecture for new applications.

Application Support
● Troubleshoot production issues and resolve application defects.
● Perform root cause analysis and implement permanent solutions.
● Coordinate application releases and production deployments.
● Monitor application health and proactively reduce technical debt.

Continuous Improvement
● Maintain a prioritized backlog of enhancements and feature requests.
● Collaborate with business stakeholders to continuously improve usability and adoption.
● Deliver iterative improvements that solve operational challenges.

Systems Integration & Automation
● Develop and maintain integrations with TMS, Microsoft Outlook, Microsoft Entra, Slack, ZoomInfo, CRM platforms, and other enterprise systems.
● Build and support API integrations, workflow automations, meeting automations, and RPA solutions.
● Monitor and maintain synchronization between business systems.
AI Engineering & Development Acceleration
● Utilize Replit AI, Cursor, and modern AI engineering workflows to accelerate software development.
● Evaluate emerging AI-assisted engineering capabilities and establish development best practices.
● Promote secure, maintainable, and scalable AI-assisted software engineering practices.

Quality Assurance & Documentation
● Perform testing and support UAT prior to deployment.
● Maintain technical documentation, deployment documentation, and release history.

REQUIRED QUALIFICATIONS
● Experience developing business applications using JavaScript/TypeScript and modern web technologies.
● Experience with AI-assisted development tools such as Cursor, GitHub Copilot, or similar.
● Experience integrating REST APIs and SaaS platforms.
● Strong troubleshooting, debugging, and analytical skills.
● Ability to independently manage production applications and enhancements.
● Ability to manage own workload and priorities in a fast-paced, continuously evolving environment.
● Strong communication skills, with the ability to translate technical work into plain language for non-technical users and leadership.
● Comfortable working within a tool such as Linear to track feedback, issues, and delivery status.

Highly preferred:
Experience developing on the Replit platform.
Experience with prompt engineering and agentic coding workflows.

PREFERRED QUALIFICATIONS:

● Experience designing workflow automation and robotic process automation solutions.
● Familiarity with Microsoft 365, Slack, Microsoft Entra, ZoomInfo, CRM platforms, and logistics technology ecosystems.

SUCCESS MEASURES
● Reliable operation of internal applications.
● Timely delivery of enhancements and bug fixes.
● High user adoption and satisfaction.
● Reduced manual effort through automation.
● Secure, scalable, and well-documented business applications.

REPORTING STRUCTURE
Reports To: Head of Engineering