Remote Marketing & Client Experience Coordinator

Philippines-Based | Part-Time to Full-Time | Remote

Company: Skin by Jade
Industry: Skincare & Beauty
Location: Remote — Philippines
Starting Rate: $7–$9 USD/hour, based on experience
Schedule: Must have availability during agreed U.S. business hours
Hours: Approximately 15–20 hours/week to start, with potential for additional hours

About Skin by Jade

Skin by Jade is a growing skincare and beauty business focused on helping clients look and feel their best through professional skincare, facials, waxing, threading, and beauty services.

We are looking for a highly organized, creative, dependable, and proactive Remote Marketing & Client Experience Coordinator to help us grow our online presence, create engaging content, manage our social media platforms, support our customers, and keep our marketing systems organized.

This is not a traditional administrative VA position. We are looking for someone who can think like a marketer, communicate like a receptionist, create like a content creator, and operate independently like a trusted team member.

What You'll Be Responsible For

SOCIAL MEDIA MANAGEMENT

Manage and maintain Skin by Jade's social media presence across:

Instagram

Facebook

TikTok

X/Twitter

Google Business Profile/Google Reviews

Responsibilities include:

Create and schedule social media posts

Write engaging captions and calls-to-action

Create Reels, TikToks, Stories, graphics, and promotional content

Repurpose content across multiple platforms

Maintain a consistent posting schedule

Monitor comments, messages, mentions, and engagement

Respond to appropriate comments and direct messages

Identify opportunities to increase engagement and reach

Track social media performance and provide monthly reports

Stay current with social media trends relevant to beauty, skincare, wellness, and local businesses

CONTENT CREATION

You will help create content that educates, engages, and converts potential clients.

Content may include:

Skincare education

Facial and skincare service promotions

Waxing/threading content

Before-and-after content

Client education

Promotional campaigns

Membership promotions

Seasonal campaigns

Special offers

Behind-the-scenes content

Client FAQs

Testimonials

Short-form videos/Reels/TikToks

Experience with Canva, CapCut, ChatGPT, or similar content tools is strongly preferred.

GOOGLE BUSINESS & REVIEWS

Help maintain Skin by Jade's online reputation by:

Monitoring new Google reviews

Responding professionally to reviews

Escalating negative or sensitive reviews to management

Encouraging appropriate customer engagement

Monitoring business information and updates

Identifying opportunities to improve our online reputation

Important: You will never create fake reviews, incentivize fake reviews, or misrepresent customer experiences.

ADWIZAR MANAGEMENT

Assist with maintaining and updating our marketing systems inside Adwizar.

Responsibilities may include:

Updating campaigns and marketing content

Scheduling content

Managing content categories

Reviewing recommended content

Responding to comments when appropriate

Assisting with approvals

Monitoring marketing activity

Updating campaigns and messaging as directed

Generating and reviewing reports

Identifying opportunities to improve marketing performance

Experience with Adwizar is a plus, but we are willing to train the right candidate who demonstrates strong technical ability and learns quickly.

Adwizar supports content creation, scheduling, comment responses, approvals, reporting, appointment scheduling, lead follow-up, and other marketing functions, so the ability to learn and manage multiple systems is important.

PHONE & CLIENT SUPPORT

When the business phone rings during your assigned hours, you will assist with:

Answering incoming calls professionally

Greeting clients

Answering basic questions about services

Helping clients select appropriate services based on approved information

Scheduling appointments

Confirming appointment information

Assisting with rescheduling

Taking messages when necessary

Escalating questions or situations that require management

You will be provided with scripts, policies, service information, pricing, and booking guidelines.

You must have excellent spoken English and a professional, friendly phone presence.

WHAT WE'RE LOOKING FOR

The ideal candidate is:

Excellent in written and spoken English

Friendly and professional

Creative and comfortable creating social media content

Highly organized

Reliable and punctual

Comfortable speaking with customers

Comfortable working independently

Tech-savvy and able to learn new platforms quickly

Familiar with Canva and CapCut

Experienced with Instagram, Facebook , TikTok, and Google Business

Comfortable using AI tools such as ChatGPT

Detail-oriented

Able to follow instructions and established brand guidelines

Proactive rather than waiting to be told what to do

Comfortable working U.S. business hours

Interested in building a long-term relationship with a growing business

REQUIRED

Previous VA, social media, customer service, marketing, or receptionist experience

Strong English communication skills

Reliable high-speed internet

Computer/laptop suitable for video calls and content creation

Quiet environment for phone calls

Smartphone capable of creating and editing social media content

Ability to provide examples of previous social media/content work

Ability to work independently

Professional and dependable communication

NICE TO HAVE

Beauty, skincare, spa, salon, or wellness industry experience

Adwizar experience

Experience managing Google Business Profiles

Experience with appointment booking software

Canva certification or advanced Canva skills

CapCut/video editing experience

Experience with Meta Business Suite

Experience managing paid advertising

Experience using AI for content creation

Experience working with U.S.-based businesses

PERFORMANCE EXPECTATIONS

Within the first 90 days, the successful candidate should be able to:

Maintain a consistent social media content calendar

Create quality content aligned with the Skin by Jade brand

Respond to social media engagement in a timely and professional manner

Maintain Google review responses

Answer and assist with incoming calls during assigned hours

Accurately assist with bookings

Maintain Adwizar updates

Provide regular marketing/activity reports

Identify opportunities to increase engagement, bookings, and customer retention

Work independently with minimal day-to-day supervision

COMPENSATION

Starting rate: $5–$7 USD/hour depending on experience and skill level.

The position will begin with a 90-day probation/performance period.

Compensation may be reviewed based on:

Reliability

Quality of work

Customer service

Content quality

Social media growth and engagement

Booking support

Ability to work independently

Initiative and problem-solving

Overall contribution to Skin by Jade

HOW TO APPLY

Please submit:

Your resume

A link to your portfolio or examples of social media/content you have created

A brief video introduction about yourself

Your previous experience managing social media accounts

The social media platforms you have managed

Your experience with Canva and CapCut

Your experience with customer service or phone support

Whether you have experience with Adwizar

Your preferred hourly rate

Your available working hours in Philippine Time

Your internet speed

The computer and smartphone you will use for work

Two professional references

IMPORTANT

We are looking for someone interested in a long-term opportunity, not someone simply looking for temporary work.

The right person will become an important part of the Skin by Jade team and will have an opportunity to grow with the business as our marketing and client base expand.