Customer Service Specialist

Customer Service Specialist — Remote (US Hospitality Company)

Love making people feel genuinely taken care of? Month2Month runs premium, fully-furnished month-to-month homes for guests across the United States — and we're growing fast with a small, sharp, automation-driven team. We're looking for a Customer Service Specialist to be the friendly, dependable voice our guests rely on from booking to checkout. It's remote, full-time, paid in USD, with a real path to grow as you take on more.

WHAT YOU'LL DO

• Be the face of M2M for our guests — answer questions, solve problems, and make every interaction feel effortless
• Own guest communication across the whole stay: bookings, check-ins, check-outs, and the occasional hiccup
• Coordinate with our cleaning, maintenance, and vendor teams to get issues resolved fast
• Track work orders from start to finish across several properties
• Help keep our occupancy high and our reviews glowing

WHAT WE'RE LOOKING FOR

• 1+ year in hospitality, property management, or Airbnb / short-term-rental operations
• Excellent written and spoken English — clear, warm, and professional
• Calm under pressure and genuinely good with people, even when they're frustrated
• Organized enough to juggle several properties at once without dropping a ball
• Flexible to be on call for the occasional urgent issue

TECH & AI — WE'LL GROW YOUR SKILLS, BUT ARRIVE CURIOUS
We run on modern tools and AI, so you won't be taught computers from scratch:

• Confident with everyday tech and Google Workspace (Gmail, Google Sheets/Docs)
• Comfortable using AI tools like ChatGPT or Claude to work faster — or genuinely eager to learn
• Bonus if you've touched automation tools (Zapier, n8n) — and if not, we'll teach you

WHY YOU'LL LOVE WORKING HERE

• Remote, full-time, paid in USD
• Real growth — strong performers earn more responsibility, ownership, and pay
• You'll build in-demand AI and automation skills we actively invest in
• A supportive, fast-moving team that rewards ownership and initiative

NICE TO HAVE

• Degree in hospitality, business, or a related field
• Experience across Airbnb, VRBO, and multiple booking platforms

Missing a requirement or two but you're a fast learner who's excited about this? Apply anyway — we'd rather hear from you.

READY TO JOIN US?
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