Customer Relationship Specialist

Customer Relationship Specialist

We are looking for a Customer Relationship Specialist to join our team full-time. This role is ideal for someone who enjoys working with customers, solving problems, learning technical products, and taking ownership of customer relationships.
Key Responsibilities

Communicate effectively with customers and resolve issues such as:
Order status and tracking
Delivery and shipping questions
Product questions and troubleshooting
Returns, replacements, and other customer concerns

Provide technical support and recommend the best solutions to customers through:
Text messages
WhatsApp
Amazon Seller Central
Etsy
Shopify

Learn our products thoroughly and become a product expert who can confidently advise customers.
Manage and update our CRM system.
Make cold calls to potential new customers.
Post and manage advertisements on different online marketplaces.
Work closely with the team to identify customer issues and improve the overall customer experience.
What We Are Looking For

The ideal candidate is:
Technologically savvy and comfortable learning new software and systems.
A strong communicator who can explain solutions clearly and professionally.
A problem solver who enjoys helping customers.
Comfortable learning electrical components and technical products.
Ideally has experience with construction, electrical work, home improvement, DIY projects, or similar technical fields.
Able to quickly learn detailed product specifications and become a reliable product expert.
Organized, responsible, and able to work independently.
Comfortable using multiple online platforms and communication tools.
Professional and customer-focused.

Technical Requirements
The work will be performed remotely using AnyDesk.
You must have:
A stable, high-speed internet connection.
A reliable backup internet connection in case your primary connection goes down.
A modern, reliable computer.
A large monitor/screen that allows you to work comfortably with multiple applications.
A professional and quiet workspace where you can focus without distractions.

Working Hours
Monday–Friday, 9:00 AM–5:00 PM EST
This is a full-time position requiring a 40-hour-per-week commitment.
Additional hours may be available for someone who wants to take on more responsibility and grow with the company.

Important
We are looking to hire an individual professional, not an agency.
If you are technically minded, enjoy helping people, and want to become an expert in our products while growing with the company, we would like to hear from you.