Operations & Client Support Specialist

Dale Carnegie is one of the world’s most respected names in professional training, with over 113 years of history and operations in more than 90 countries. We work with leaders, teams, and organisations to build confidence, capability, and results.

We are seeking a highly organised, detail-driven Virtual Assistant to support our Training & Operations team. This is a hands-on execution role for someone who enjoys structure, variety, and responsibility—and who takes pride in delivering work to a high standard, every time.

This is a long-term position, ideal for someone who wants stability, mastery, and the opportunity to grow into a more advanced operations and program-design role over time.

About the Role:
You will work closely with our Operations team to ensure training programs run smoothly from start to finish. The role requires strong organisation, confidence with technology, and the ability to follow systems while thinking one step ahead.

Key Responsibilities

Program & Workshop Support

• Build customised training programs and workshops from a project brief (full training provided)
• Prepare program materials including manuals, visuals, feedback forms, QR codes, and handouts
• Ensure all materials are accurate, consistent, and client-ready

Marketing & Event Setup

• Set up and manage events using Eventbrite
• Design simple flyers and marketing materials (Canva or similar)
• Build and send email campaigns using ExactTarget

Client & Team Coordination

• Schedule Microsoft Teams meetings and distribute links to clients and internal teams
• Coordinate logistics for programs and workshops from initial setup through delivery
• Communicate clearly and professionally with internal tea ---------- mbers

Online Workshop Production

• Support and produce live online workshops (recordings, breakout rooms, chat support)
• Edit and finalise workshop recordings
• Export attendance and feedback reports
• Distribute recordings, feedback summaries, and reports to clients and sales team

About You

You are:

• Highly organised with excellent attention to detail
• Comfortable working quickly while maintaining accuracy
• Confident using technology and learning new systems
• Visually tidy with a basic design eye (Canva experience is a plus)
• Clear, professional, and reliable in communication
• Proactive, self-managed, and comfortable working independently

Previous experience as a Virtual Assistant, Operations Assistant, or Digital Producer is highly regarded.

Why Work With Us

• Stable, long-term remote role with a globally recognised organisation
• Full training provided—no prior knowledge of Dale Carnegie required
• Clear systems, expectations, and support
• Opportunity to grow into higher-responsibility program and operations work
• Flexible work-from-home arrangement

How to Apply

Please submit:
1. Your resume
2. A short video introduction (2–3 minutes) explaining:

• Your relevant experience
• Why this role appeals to you
• Your availability and internet setup

Applications without a video introduction will not be reviewed.