Full-Time Confirmation Specialist for Online School

We're hiring a Confirmation Specialist to make sure every prospect who books a call with our team actually shows up. This is a text-only role. You won't be making phone calls. Your job is to confirm booked appointments and follow up on no-shows, all through text, following our proven scripts.

The moment a call gets booked in our CRM, you're on it. Speed matters here. The faster you reach out, the higher our show rate.

This is a full-time role and you need to be available seven days a week. Appointments get booked around the clock, and your job is to text prospects as soon as a booking hits the system, not hours later.

What You'll Do
Text every new booked appointment as soon as it comes in, following our confirmation scripts
Send reminder texts in the lead-up to each appointment (day-before, day-of, and pre-call reminders)
Text every no-show right after they miss their call and work to get them rebooked
Keep working a lead until they confirm, reschedule, or are clearly not interested
Manage the calendars for all closers across the organization, keeping every appointment accurate and up to date
Color-code appointments on the calendar so confirmed calls are always clearly marked and easy to spot at a glance
Once a call is marked Confirmed, never let that slot get booked over
Monitor the CRM closely so no incoming message ever goes unanswered or unnoticed
Log every text and outcome in HighLevel, and keep lead status updated in real time (Unconfirmed, Confirmed, No-Show, Rescheduled)
Follow our scripts closely, and flag anything that isn't landing so we can sharpen them
A Taste of the Work

Example reminder text: "Hey [name], just confirming you're still good for our call tomorrow at [time]? Let me know if anything's changed."

Example no-show text: "Hey [name], looks like we missed you on the call. Let me know if something came up and we can find a new time that works."

What Success Looks Like
Every new booking gets a confirmation text within minutes
Show rate improves month over month
No-show follow-up happens the same day, every time
Every closer's calendar is accurate, current, and color-coded so confirmed calls are obvious
No message in the CRM ever sits unanswered
HighLevel is always accurate and up to date
Who You Are
You write clean, clear, natural-sounding texts and can follow a script without sounding robotic
You've done appointment setting, confirmation, or customer service texting work before
Experience with HighLevel or a similar CRM is a big plus
You're detail-oriented and comfortable managing multiple calendars at once without letting anything slip
You're reliable and available seven days a week
You're organized enough to manage a high volume of conversations without letting anyone slip through
You're coachable and want to get better at the job every week
Schedule

Full-time, seven days a week.

How to Apply

Please include a short video introduction with your application. Tell us a bit about yourself, your experience with appointment setting or CRM work, and why you'd be a good fit for this role. Ideally include screenshots or images of past text conversations with prospects/customers.