Personal Virtual Assistant

home care agency calling clients and member making sure they are compliant and having good English speaking customer service skills
Here’s a strong, clear job description you can use to hire a Personal Assistant for your home care agency. It’s professional, straightforward, and highlights the exact skills you said you need.

Personal Assistant – Home Care Agency
Position Overview
We are seeking a reliable and organized Personal Assistant to support daily operations within our home care agency. This role focuses on communicating with clients and members, ensuring compliance, and maintaining excellent customer service standards. The ideal candidate will have strong English-speaking skills, a professional phone presence, and the ability to follow up consistently and accurately.

Key Responsibilities
Call clients and members to confirm services, appointments, and compliance requirements

Conduct follow-up calls to ensure documentation and care plans are up to date

Provide clear, professional customer service with strong English-speaking skills

Maintain accurate records of client communication and updates

Assist with scheduling, reminders, and coordination of care-related tasks

Support agency operations with administrative tasks as needed

Report any concerns or non-compliance issues promptly

Communicate effectively with caregivers, clients, and office staff

Qualifications
Strong English-speaking and communication skills

Professional and friendly phone etiquette

Ability to stay organized and manage multiple tasks

Basic computer skills (email , scheduling, documentation)

Customer service experience preferred

Reliable, punctual, and able to work independently

Ideal Candidate
Someone who is detail‑oriented, dependable, and comfortable speaking with clients daily. A person who can stay calm, professional, and supportive while ensuring all agency requirements are met.