Senior Account Manager – Healthcare Compliance (B2B, Remote PH)

Company Overview

The Compliance Services Organization didn't exist. We built it.

MP1 Solutions pioneered the Compliance Services Organization (CSO) — a new category of operating partner built to replace the fragmented vendor model that has defined compliance programs for decades. Built on the foundation of MedPro Disposal, the nation's largest privately-held medical waste company serving 35,000+ providers across 48 states over the past 15 years, MP1 Solutions extends that operational infrastructure, vendor network, and customer trust into a category we're actively building — and leading. We're doing it with a technology-forward approach, actively developing the AI infrastructure that will make this model smarter, faster, and more scalable as we grow.

What we do: We operate as the single compliance partner for non-acute healthcare facilities — consolidating every obligation into one coordinated program, assigning one dedicated account manager as the point of accountability, and actively managing the underlying vendor ecosystem through continuous evaluation, negotiation, and optimization on the practice's behalf.

Why it matters: Regulated facilities across the country are managing compliance the same fragmented way they always have. We're changing that — and we're looking for people who want to help build what comes next.

Our technology: We're actively building the AI infrastructure that sits behind this model — automating compliance tracking, surfacing risks before they become problems, and creating a system that gets smarter with every client we add. If you want to build at the intersection of compliance and technology, you're in the right place.

Our impact: Our clients never have to worry about something falling through the cracks — obligations are coordinated, tracked, and documented in one place. We audit costs, eliminate overcharges, and deliver proof of compliance that always keeps practices inspection ready. Every client has one dedicated account manager who owns their program end to end. And unlike a traditional vendor relationship, our model is designed to get better over time — continuously re-evaluated, optimized, and improved with every client we serve.

Position Overview:
We're hiring a Senior Account Manager to own a portfolio of mid-market B2B healthcare clients — serving as their single point of accountability, growing the relationship, and protecting long-term retention. This isn't a transactional support role: you'll build executive-level trust, run business reviews, and drive measurable growth within your book of business.

Key Responsibilities:
1. Strategic Client Partnership

• Serve as the executive relationship owner for an assigned portfolio of strategic client accounts.
• Develop trusted partnerships with key decision-makers and executive stakeholders.
• Gain a deep understanding of each client's business objectives, operational challenges, and compliance priorities.
• Act as the client's strategic advisor by recommending solutions that improve business outcomes and strengthen the overall partnership.
• Conduct recurring Executive Business Reviews to demonstrate value, review performance, and align future initiatives.
• Develop and execute a Customer Council program and plan industry conferences, medical compliance forums, networking events, and educational sessions that build a strong MedPro and MP1 community, strengthen customer relationships, showcase the company's expertise and thought leadership, and position MedPro and MP1 as a trusted leader in the medical compliance industry.

2. Client Success & Experience

• Own the end-to-end client experience from implementation through renewal.
• Lead onboarding validation by ensuring services, billing, contacts, and operational expectations are accurately established.
• Monitor customer health and proactively address risks before they impact the client experience.
• Coordinate internal resources to ensure timely resolution of client issues and escalations.
• Drive customer satisfaction, loyalty, and advocacy through proactive communication and continuous engagement.

3. Portfolio Growth & Value Creation

• Develop and execute strategic account plans for each assigned client.
• Identify opportunities to expand partnerships through additional services, compliance solutions, or operational improvements that create measurable client value.
• Lead renewal planning and contract discussions while protecting long-term client relationships.
• Maintain an active pipeline of expansion opportunities within the assigned portfolio.
• Achieve portfolio growth objectives while ensuring every recommendation aligns with the client's business needs and long-term success.

4. Portfolio Health Management

• Own the overall health and performance of an assigned client portfolio.
• Monitor client engagement, retention risks, service utilization, and satisfaction trends.
• Develop recovery strategies for at-risk accounts and coordinate cross-functional action plans.
• Maintain accurate account plans, forecasts, client documentation, and CRM records.
• Utilize portfolio insights and performance metrics to drive continuous improvement.

5. Cross-Functional Leadership

• Serve as the central point of coordination between clients and internal teams.
• Partner closely with Operations, Customer Support, Compliance, Finance, Product, and Sales to ensure a consistent client experience.
• Advocate for client needs while balancing operational capabilities and business objectives.
• Share customer insights to influence product enhancements, service improvements, and organizational priorities.
• Foster collaboration that enables MedPro and MP1 to consistently exceed client expectations.

Required Qualifications:

• 3–5 years of experience in Strategic Account Management, Customer Success, Client Success, Business Development, or • Account Management.
• Proven experience managing a portfolio of B2B clients while driving client satisfaction, retention, and account growth.
• Demonstrated success conducting business reviews, renewal discussions, and identifying expansion opportunities.
• Strong consultative communication and relationship-building skills with multiple stakeholder levels.
• Experience collaborating across Operations, Customer Support, Finance, Product, and Sales to deliver client outcomes.
• Proficient in CRM systems, account planning, and customer performance analysis.
• Bachelor's degree in Business Administration, Marketing, Healthcare Administration, Communications, or a related field preferred.
• Equivalent combination of education and relevant professional experience will be considered.

Typical Portfolio:

• A portfolio of mid-market clients — moderate to high complexity accounts requiring active relationship management
• More accounts than the enterprise tier, with a mix of steady-state relationships and growth opportunities
• Full accountability for renewals, client health, strategic account planning, and portfolio growth within this book of business

Technical Skills:

•Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar customer relationship management systems.
•Strong analytical skills with the ability to interpret customer performance metrics, identify trends, and develop strategic recommendations.
•Experience utilizing Microsoft Office Suite, particularly Excel and PowerPoint, to prepare executive presentations, account reviews, and business insights.
•Demonstrated ability to handle protected health information (PHI) and confidential client data in accordance with HIPAA and MedPro and MP1's information security policies.
•Reliable high-speed internet, a private and secure workspace, and use of company-issued equipment and VPN for all client and system access.

Nice-to-Have (Optional):
•Background in healthcare, healthcare compliance, environmental services, medical waste management, or multi-location service organizations.
•Professional certifications in Customer Success, Account Management, Project Management, Sales, or Healthcare Compliance (e.g., CCSM, PMP, Certified Professional in Healthcare Quality (CPHQ), CHC, CHPC, or equivalent) are an advantage.
•Familiarity with healthcare regulatory and compliance standards (e.g., OSHA, HIPAA, DOT, EPA, or other healthcare/environmental compliance requirements) is preferred.

Compensation & Benefits:

• Salary Range: $1,000–$1,200 base salary per month, commensurate with experience and qualifications.
• Permanent work-from-home
• 40 hours per week, aligned with U.S. business hours (CST, graveyard shift).
• Fixed weekends off (Saturday & Sunday)
• Work Anniversary Bonus
• No work with pay on US Holidays

Basic Technical Requirements:

• Your own laptop/desktop PC with the following minimum specs: i5 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed; Windows 10 upwards.
• A consistent and stable internet connection of at least 20Mbps
• With back-up computer, internet connection and power supply
• Noise-canceling headset/headphones
• A quiet and dedicated workspace at home

Application Process:
1. Your most updated resume.

2. Submit to all of these email s:
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Equal Employment Opportunity Statement
MedPro Disposal and MP1 Solutions are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.