Process Support Specialist (WFH)

We are looking for a dependable Process Support Specialist to help keep our operations organized and running smoothly. You’ll handle a variety of administrative and operational tasks, follow established processes, and help ensure work is completed accurately and on time.

Schedule:

• Monday to Friday
• Night Shift

What You’ll Be Doing:

• Prepare and process invoices
• Submit registrations, applications, and required documentation
• Maintain accurate records and organized files
• Assist with day-to-day operational and administrative tasks
• Update CRM systems and internal records
• Schedule and publish social media content
• Follow established processes and ensure work is completed accurately and on time
• Coordinate with customers and contractors as needed
• Support the team with various operational projects and tasks

Requirements:

• Experience supporting service-based businesses such as property management, facilities management, construction, roofing, maintenance services, or similar industries is REQUIRED.
• Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar role is REQUIRED.
• Strong attention to detail and organizational skills
• Excellent written and verbal English communication skills
• Comfortable learning and using new software and systems
• Experience with CRM platforms and task management tools
• Ability to manage multiple priorities and meet deadlines
• Able to work independently and take ownership of assigned tasks

Nice to Have:

• Experience using AI tools (such as ChatGPT, Claude, Gemini, or similar) to improve productivity, research, documentation, and administrative tasks

How to Apply:
To apply, please submit the following:
1. A link to your updated CV or resume
2. A brief introduction highlighting:

• The service-based businesses you have supported
• Your experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar role

3. Start your application by using the word PROCESS as the subject line

Applications that do not follow these instructions may not be considered.

We look forward to hearing from you.