HighLevel Client Onboarding & Support VA – Part-Time

We’re Hiring: Detail-Oriented HighLevel Expert – Client Onboarding & Support

Flexible hours • Supportive team • Learn + grow with us

Are you an experienced HighLevel specialist who takes pride in attention to detail, enjoys helping clients, and loves learning new tools and features?

We’re especially looking to welcome a woman into this role to help balance our team and bring a fresh perspective to our internal systems.

If you enjoy everything about HighLevel, like working directly with clients, and love organizing, troubleshooting, optimizing, and improving systems, we’d love to speak with you.

This is a part-time, long-term opportunity (5–20 hours/week) with flexibility and room to grow.

This isn't simply a task-based VA position.

We want someone who can eventually take ownership of our HighLevel environment and the technical side of onboarding new clients into our white-labeled version of HighLevel.

You'll work with our team to maintain and improve our existing systems, onboard new clients, troubleshoot issues, implement new HighLevel features, and help us continually improve how we're using the platform.

You must also be available for our weekly team call on Mondays at 10:00 AM ET.

WHAT YOU'LL BE RESPONSIBLE FOR

Client Onboarding

A major part of this position will be helping us provide a smooth onboarding experience for new clients.

You should enjoy onboarding clients and be comfortable working directly with business owners, including people who aren't particularly technical.

We want someone who can eventually take a newly signed client and confidently handle the technical setup required to get their account ready to launch.

This includes:

• Setting up and configuring new client sub-accounts
• Connecting Google and/or Outlook calendars
• Configuring HighLevel calendars and appointment settings
• Connecting payment processors and testing payments
• Setting up domains and subdomains, including DNS records
• Setting up sending domains and email services
• Assisting clients with A2P 10DLC registration
• Troubleshooting A2P registration and rejection issues
• Configuring phone numbers and messaging settings
• Connecting applicable third-party integrations
• Importing contacts and other client data when needed
• Configuring users and permissions
• Setting up calendars, pipelines, workflows, forms, funnels, and other account settings
• Testing the client's setup before launch
• Identifying missing information or potential setup problems before they become issues
• Clearly communicating with clients when information or action is needed from them
• Following our onboarding checklists and SOPs
• Helping us improve those checklists and SOPs as you identify better ways of doing things

You should enjoy working with clients.

We're looking for someone who is patient, professional, friendly, and capable of explaining technical steps clearly to non-technical business owners.

HighLevel Management & Support

You'll also help us manage, organize, troubleshoot, and improve our internal HighLevel environment.

This may include working with:

• Workflows and automations
• Calendars and appointment systems
• Pipelines and opportunities
• Forms and surveys
• Funnels and websites
• Email and SMS
• Domains, subdomains, and DNS
• Email sending domains
• Phone numbers
• A2P 10DLC
• Custom fields and custom values
• Contacts and segmentation
• Reputation management
• Integrations
• Users and permissions
• Snapshots and reusable systems
• Troubleshooting client and internal issues
• General account organization and optimization

We don't expect you to know absolutely everything.

We do expect you to know HighLevel well enough to investigate a problem, test possible solutions, use available documentation and resources, and work toward a solution rather than immediately getting stuck.

AI & New HighLevel Features

HighLevel changes quickly, and we want someone who enjoys keeping up with it.

You'll help us:

• Test new HighLevel features
• Experiment with AI Agents and AI-powered functionality
• Learn new HighLevel AI capabilities
• Identify features that could benefit our team or clients
• Recommend improvements to our existing setup
• Help implement useful new functionality
• Find ways to make client onboarding more efficient
• Find ways to automate repetitive internal tasks
• Keep us updated on important HighLevel changes and opportunities

We'd like you to provide a brief weekly update on noteworthy HighLevel features, changes, AI advancements, or ideas we should consider implementing.

We don't just want someone who knows what HighLevel could do two years ago.

We want someone who is excited about what it can do now and next.

YOU'RE A GREAT FIT IF YOU:

• Have 2+ years of hands-on HighLevel experience
• Have personally onboarded clients into HighLevel
• Enjoy client onboarding and working directly with business owners
• Are comfortable taking a new client from initial setup through launch
• Are comfortable interacting directly with clients by video call, email , and/or chat
• Understand Google and Outlook calendar integrations
• Know how to configure HighLevel calendars and troubleshoot availability issues
• Have experience connecting payment processors
• Understand domains, subdomains, and basic DNS configuration
• Have experience setting up email sending domains
• Understand A2P 10DLC registration and common approval/rejection issues
• Understand phone number and SMS configuration
• Understand workflows, triggers, automations, pipelines, opportunities, forms, funnels, and contacts
• Can troubleshoot HighLevel issues independently
• Are highly organized and detail-oriented
• Notice small things that other people miss
• Enjoy learning and teaching new tools
• Are interested in AI and new HighLevel features
• Communicate clearly in written and spoken English
• Are comfortable explaining technical concepts to non-technical clients
• Are independent, responsible, and proactive
• Look for ways to improve systems instead of simply completing assigned tasks
• Have reliable internet and a backup internet option

-Can consistently commit 5–20 hours per week

• Can attend our Monday 10:00 AM ET team meeting

BONUS SKILLS

These aren't required, but please tell us if you have experience with:

• HighLevel SaaS / white-label agency accounts
• HighLevel SaaS Mode
• LC Phone / LeadConnector
• HighLevel email services
• Mailgun
• Stripe
• Google Workspace
• Microsoft 365
• Zapier

-Make

• Webhooks and APIs
• CSS/HTML
• Advanced workflow troubleshooting

-AI Agents / Conversation AI

• Voice AI
• SaaS client onboarding
• Creating SOPs and training documentation
• Creating Loom-style client training videos

WHAT WE VALUE

Technical ability matters, but it's not the only thing we're looking for.

We value someone who:

• Takes ownership.

If something isn't working, you investigate it and work toward a solution.

• Pays attention to details.

You test your work and don't assume something is working simply because it was configured.

• Communicates clearly.

If you're waiting on something from a client or team member, you communicate that instead of letting the task sit.

• Enjoys helping clients.

Technical onboarding shouldn't feel like a burden. We want someone who gets satisfaction from helping a client get everything working correctly.

• Is proactive.

If you see a better way of doing something, tell us.

• Keeps learning.

HighLevel changes constantly. We want someone who enjoys learning new features rather than resisting change.

• Is dependable.

If you say you'll do something, we should be able to trust that it will get done.

COMPENSATION

$6–$10 USD/hour, depending on experience and demonstrated HighLevel expertise.

Paid twice per month.

We review performance regularly and reward reliability, initiative, attention to detail, and increasing responsibility.

There is room for this position to grow over time as you demonstrate that you can independently take ownership of more of our HighLevel systems and client onboarding.

HOW TO APPLY

Please follow these instructions exactly.

Applications that don't follow the instructions may not be considered.

1. Introduce Yourself

Tell us a little about who you are and your experience working with HighLevel.

2. Tell Us About Your HighLevel Experience

How many years have you used HighLevel?

What have you personally been responsible for?

3. Tell Us About a Client You've Personally Onboarded

Walk us through a client you personally onboarded into HighLevel.

What exactly did you set up?

We want to understand what you actually did—not simply what your team was responsible for.

4. Tell Us Your Biggest HighLevel Troubleshooting Win

Tell us about a difficult HighLevel problem you've solved.

What was broken?

How did you diagnose the problem?

What did you do to fix it?

5. Show Us Your Work

Share 2–3 examples or screenshots of HighLevel work you've personally completed.

Briefly explain what you did in each example.

Please remove or hide any confidential client information.

6. Tell Us What You've Personally Configured

Copy the list below and put YES or NO beside each item:

Google Calendar integration

Outlook Calendar integration

HighLevel calendar configuration

Stripe/payment integration

Domains/subdomains

DNS records

Email sending domains

A2P 10DLC registration

A2P rejection troubleshooting

Phone numbers / LC Phone

Workflows

Pipelines

Funnels/websites

Forms/surveys

Snapshots

Zapier/Make integrations

Webhooks/APIs

AI Agents / Conversation AI

Voice AI

Please be honest. We don't expect every applicant to know everything.

7. Tell Us About Your Client-Facing Experience

Are you comfortable meeting directly with a client and walking them through onboarding or troubleshooting?

Tell us about your experience working directly with clients.

8. Tell Us About the Clients You've Supported

What types of businesses or industries have you worked with?

9. Tell Us Your Availability