Technical Support & Web Specialist – WordPress, Wix, GoHighLevel, GoDaddy & SEO

Type of Work: Part-Time
Hours: 20–25+ hours per week
Starting Pay: $3.50/hour for the first 100 hours
Growth: $0.50/hour increase per 100 hours worked, up to $5.00/hour

JOB OVERVIEW

We are looking for a highly resourceful Technical Support & Web Specialist who is excellent at troubleshooting, website management, GoHighLevel, SEO, and client communication.

This is not just a website design position.

We need someone who enjoys figuring things out. When a website breaks, a domain is not connecting, an automation stops working, a client cannot provide the right credentials, or a technical issue appears unexpectedly, you should be comfortable investigating the problem and finding a solution.

Most importantly, you must be customer-facing and comfortable working directly with U.S.-based clients.

You may be asked to join Zoom meetings with clients to collect credentials, walk them through technical steps, troubleshoot problems, explain what information we need, or help resolve an issue live.

KEY RESPONSIBILITIES
Build, edit, maintain, and troubleshoot websites using WordPress and Wix
Work extensively inside GoHighLevel (GHL), including websites, funnels, forms, calendars, workflows, automations, CRM settings, integrations, and troubleshooting
Manage GoDaddy domains, DNS records, hosting settings, SSL certificates, redirects, and domain connections
Troubleshoot website errors, plugin conflicts, broken forms, integrations, DNS problems, email /domain issues, tracking problems, and other technical issues
Perform on-page and technical SEO
Optimize page titles, meta descriptions, headings, image alt text, internal links, URLs, and schema markup
Work with Google Search Console, Google Analytics/GA4, and related tools
Improve website speed, mobile responsiveness, crawlability, indexing, and overall performance
Install, configure, update, and troubleshoot WordPress themes and plugins
Connect third-party tools and integrations when required
Help clients locate and securely provide necessary credentials and account access
Join Zoom calls with U.S.-based clients when technical assistance is needed
Screen-share with clients and guide them through technical steps in a patient and professional manner
Explain technical problems in simple, non-technical language
Research unfamiliar technical issues and independently work toward a solution
Document credentials, changes, troubleshooting steps, and completed work properly
Manage multiple client projects and communicate progress clearly with our internal team
MOST IMPORTANT: TROUBLESHOOTING

We are specifically looking for someone who is a problem solver, not someone who only knows how to follow instructions.

You should be comfortable receiving a message such as:

“The client's form suddenly stopped sending leads.”

“Their domain isn't connecting to GoHighLevel.”

“The WordPress website is showing an error.”

“The client doesn't know where to find their DNS settings.”

“Google Search Console isn't verifying the website.”

“The automation isn't triggering.”

You should be able to investigate the issue, identify possible causes, test solutions, and communicate what needs to happen next.

You do not need to know the answer to every technical problem immediately. However, you must know how to research, troubleshoot, test, and find solutions.

CUSTOMER-FACING REQUIREMENT

This is extremely important.

Our clients are primarily located in the United States, and this position may involve direct interaction with them.

You must:

Speak and understand English confidently
Be comfortable appearing on Zoom meetings
Communicate professionally with U.S.-based clients
Be patient with clients who are not technically experienced
Be comfortable asking clients for the information or credentials needed to complete a task
Guide clients through account access, permissions, verification codes, DNS settings, integrations, and other technical processes
Remain calm and professional while troubleshooting an issue live
Explain technical concepts without overwhelming the client
Represent our company professionally during every client interaction

If you are technically strong but not comfortable speaking directly with clients on Zoom, this position will not be the right fit.

REQUIRED TECHNICAL SKILLS

Strong working knowledge of:

WordPress
Wix
GoHighLevel (GHL)
GoDaddy
Website hosting and domains
DNS management
SSL certificates
HTML/CSS
Basic JavaScript troubleshooting
On-page SEO
Technical SEO
Google Search Console
Google Analytics / GA4
Website speed and performance optimization
Mobile responsiveness
Forms and integrations
WordPress plugins and themes
Basic CRM and marketing automation concepts
PREFERRED SKILLS

Experience with any of the following is a plus:

Cloudflare
cPanel
Namecheap or other domain registrars
Zapier / Make
Google Workspace
SMTP/email configuration
Meta Pixel
Google Tag Manager
Calendars and booking integrations
API/webhook integrations
E-commerce websites
Canva
Basic UX/UI design
Other CRM or CMS platforms
THE IDEAL PERSON

We are looking for someone who:

Is naturally curious and enjoys solving technical problems
Doesn't give up when the first solution doesn't work
Knows how to Google/research an unfamiliar problem effectively
Tests their work before marking a task complete
Pays close attention to details
Takes ownership of assigned issues
Communicates when they are stuck instead of allowing a task to sit
Can work independently without constant supervision
Understands the importance of protecting client credentials
Can manage multiple clients and priorities
Is dependable and responsive during scheduled working hours
Is comfortable learning new platforms and tools
COMPENSATION

Starting Pay: $3.50/hour for the first 100 hours

Performance Increases: $0.50/hour increase after every 100 hours worked until reaching $5.00/hour

Expected Hours: Approximately 20–25+ hours per week, with opportunities for additional hours based on workload and performance.

HOW TO APPLY

Please submit:

Your resume
A short introduction explaining your technical experience
Links to websites you have built or managed
Your experience with WordPress, Wix, GoHighLevel, GoDaddy, and SEO
Examples of technical problems you have personally troubleshot and solved
Your experience speaking with international or U.S.-based clients
Your availability and preferred working hours

Please also answer the following question in your application:

A client joins a Zoom call and says their GoHighLevel form has suddenly stopped sending leads into their CRM. They don't know what changed. Briefly explain how you would handle the client on the call and how you would troubleshoot the issue.

Applications that do not answer this question may not be considered.

We are looking for someone who can become our go-to technical problem solver—someone who can handle both the technology and the client professionally.