Senior Transport Operations Officer (Dispatch / Fleet Management / Transport Operations)

Job Description
Company: Priority Haulage Limited
Job Title: Transport Operations Officer
Job Type: Remote / Part-Time
Job Hours: ~25 Hours Per Week
Reports to: Operations Manager
Direct Reports: Transport Operations Support
Start Date: June 2026

About Priority Haulage
Priority Haulage is a reputable and reliable heavy machinery and equipment transport business based in Auckland, New Zealand. We specialise in the safe and efficient transportation of a wide range of civil machinery and heavy access equipment.

Our company motto, “Your Assets, Our Priority”, reflects our commitment to the secure and dependable movement of our clients’ valuable machinery. We take pride in delivering a high level of client satisfaction through trusted service and operational excellence.

Job Summary
Priority Haulage is seeking a capable, high-capacity, and dependable Transport Operations Officer to support day-to-day operations within a fast-paced, high-accountability environment.

The role reports primarily to the Operations Manager and works closely with the Financial Controller on systems, process improvement, and operational coordination initiatives.

This position is central to maintaining operational continuity across fleet dispatch, driver management, compliance coordination, and transport administration within a structured, performance-driven business focused on operational efficiency, accountability, and scalable systems.

Role Overview
This role is suited to an operations professional who can consistently deliver reliable outcomes with minimal supervision in a deadline-driven environment. Performance will be assessed based on operational consistency, responsiveness, task completion, communication quality, and ability to maintain established workflows and standards.

Availability & Working Hours
This role requires consistent coverage aligned with New Zealand business operations, including early morning dispatch coordination and operational responsiveness throughout the day.

Core Operational Coverage (PHT)
5:00 AM – 1:00 PM: Primary operational window covering fleet dispatch, job loading, driver coordination, and daily operational tasks.

2:00 PM – 5:00 PM: Flexible operational coverage period supporting job closing activities, operational follow-up, and preparation/loading for the following operational cycle as required.

The role is workflow and task-driven, with hours and workload fluctuating depending on job volume, fleet activity, and operational requirements. Compensation is based on actual hours worked.

Final working arrangements and compensation structure will be discussed and agreed with the successful candidate based on operational requirements, workflow demands, and demonstrated capability within the role. The position is expected to require approximately ~25 - 30 hours per week, with baseline workload increasing as operational responsibilities expand.

Job Responsibilities
Primary Responsibilities

Fleet Dispatch

• Job Processing
• Job Quality Control

Fleet Management

• Fleet Maintenance Coordination
• EROAD Management
• Fuel Management

Driver Management

• Logbook Compliance
• Leave Management
• Uniform Inventory Management
• Driver Records Management
• Performance Management Support

Operational Support & Administration

• Support cross-functional operational workflows.
• Maintain accurate operational records and documentation.
• Assist with operational coordination and process improvement.
• Support internal communication, task coordination, and workflow follow-up.
• Assist leadership with operational reporting and action tracking where required.

Progressive Responsibilities
The successful candidate will progressively support and coordinate additional operational safety and compliance functions as part of the wider operations role, including:

• Compliance & Risk Support
• Insurance Claims Coordination
• Health & Safety Administration

Required Experience & Capability
Applicants should demonstrate proven experience operating within a structured, deadline-driven transport or logistics environment:

• Minimum 6+ years’ hands-on experience managing high-volume transport dispatch, fleet coordination, and operational workflows.
• Proven experience within transport, logistics, dispatch, or fleet operations environments.
• Strong organisational and commercial judgement, with the ability to manage multiple operational priorities simultaneously.
• Demonstrated experience using Transport Management Systems (TMS), fleet management platforms, dispatch systems, or operational workflow software.
• Ability to operate independently within a remote work environment
• Effective problem-solving capability and operational judgement.
• Intermediate Microsoft Excel capability, including, filtering, sorting, and pivot tables
• A high level of technical proficiency across the Microsoft platform and modern operational business systems, with working familiarity in tools such as:

o Notion
o ChatGPT

Preferred Experience

• Exposure to New Zealand or Australian transport and logistics environments.
• Exposure to health & safety, driver compliance, and quality control processes.
• Demonstrated ability to improve operational workflows through process optimisation, system improvement, or automation initiatives.
• Exposure to coordinating, supporting, or overseeing operational staff within a structured operations environment.

Personal Attributes

• Highly organised and detail-oriented, with the ability to manage multiple responsibilities reliably.
• Strong communication and interpersonal skills, able to contribute effectively.
• Proactive and improvement-oriented, with the ability to adapt, optimise workflows, and navigate operational change.
• Professional, dependable, and accountable, with strong follow-through and responsiveness.
• Able to remain calm and organised within a fast-paced operational environment.
• Strong ownership mindset with consistent follow-through and responsiveness.

Required Equipment and Setup

• Dedicated Workspace: Quiet, distraction-free home office suitable for video calls and focused work.
• Computer Requirements (Desktop PC or Laptop):

o Processor: Intel Core i5 or better.
o RAM: Minimum 8GB (16GB preferred).
o Operating System: Windows 10/11, compatible with required business software.
o Internet: Stable high-speed connection (minimum 10 Mbps download/upload).

• Monitor Setup: Dual monitors preferred, or a laptop paired with an external monitor.
• Headset: Noise-cancelling for clear communication during virtual meetings.
• Webcam: High-quality external or integrated camera for video calls.
• Power Backup: Uninterruptible Power Supply (UPS) or generator ensuring at least 3 hours of operational uptime during outages.
• Internet Backup: Secondary internet connection (e.g., mobile data or alternative wireless) for uninterrupted connectivity.

Application Requirement
In your application submission, include the word “Motivated!” in the title.