Customer Support Virtual Assistant – Chat & Email

JOB TITLE:
Customer Support Virtual Assistant – Chat & Email

TYPE OF EMPLOYMENT:
Full-Time

JOB DESCRIPTION:

We are looking for a friendly, reliable, and professional Virtual Assistant to provide customer support through email , live chat, and social media.

You will help customers with questions, orders, basic issues, and general inquiries while making sure they receive a positive and professional experience.

RESPONSIBILITIES:

• Respond to customer inquiries through email , live chat, and social media.
• Answer questions about products, services, orders, and account information.
• Assist customers with basic issues and concerns.
• Follow up with customers when necessary.
• Process or assist with basic order-related requests.
• Escalate complex issues to the appropriate team member.
• Maintain professional and friendly communication.
• Keep customer information and conversations organized.
• Record customer issues and important information.
• Follow company procedures and response guidelines.
• Assist with other administrative tasks when needed.

REQUIREMENTS:

• Excellent written English.
• Strong communication skills.
• Friendly and professional personality.
• Patient and comfortable dealing with customers.
• Good problem-solving skills.
• Strong attention to detail.
• Able to handle multiple conversations and tasks.
• Comfortable using email , chat, spreadsheets, and online tools.
• Reliable computer and internet connection.
• Previous customer service, BPO, chat support, or VA experience is preferred.

WORK SETUP:

• 100% Work From Home.
• Full-time position.
• Long-term opportunity.
• Training and response guidelines will be provided.

TO APPLY:

Please send your resume and a short introduction.

Briefly describe your previous customer service, chat support, email support, or Virtual Assistant experience.