Virtual Operations Assistant | Be My Right Hand & Keep Everything Moving

We’re looking for an experienced, highly organised and proactive Virtual Operations Assistant to work directly with the business owner across a fast-paced group of businesses and clients.

This is not a basic admin role.

I need someone who can become my right hand — someone who can manage information coming at us from multiple directions, keep workflows moving, coordinate with staff, follow things up and make sure nothing falls through the cracks.

We work across multiple businesses and industries, so every day can look different. You need to be someone who enjoys variety, learns quickly and can confidently jump between priorities.

What you'll be doing:

Managing and monitoring a high-volume email inbox
Reviewing incoming email s and redirecting/delegating work to the appropriate team member
Flagging urgent or important matters for my attention
Following up outstanding email s, tasks and client requests
Managing workflows and ensuring jobs are progressing and completed
Liaising with bookkeeping, administration and other team members
Assisting with new client onboarding and ensuring everything required is collected and set up
Maintaining client records, systems and internal processes
Helping develop and improve procedures and workflows
Tracking deadlines and outstanding work
Preparing correspondence and responding to routine enquiries
Identifying bottlenecks or problems before they become bigger issues
Assisting me with whatever needs to be done to keep the businesses moving

Who I'm looking for:

You need to be experienced. I'm not looking for someone who needs to be taught basic administration or how to manage their workload. I need someone who is ready to go!!!

I'm looking for someone who:

Has experience working remotely in a busy professional environment
Is comfortable managing high volumes of work across multiple clients and industries
Is exceptionally organised
Communicates clearly and professionally
Can prioritise without needing constant direction
Is confident liaising with other staff and following up work
Learns new software and systems quickly
Is comfortable improving processes rather than simply following them
Takes ownership of tasks and follows them through to completion
Can adapt when priorities suddenly change
Isn't afraid to ask questions when something doesn't make sense
Understands confidentiality and dealing with sensitive client information

Most importantly, I want someone who sees something that needs doing and thinks “I'll sort that”, rather than waiting to be told every individual step.

This role has the potential to become a significant and trusted position within the business for the right person.

If you're highly organised, love creating order from chaos and enjoy being the person behind the scenes who keeps everything running, I'd love to hear from you.

To apply: Please send through your CV along with a short introduction outlining your previous VA/operations experience, the types of businesses you've supported, your availability and your expected hourly rate.