Customer Service & Account Management Assistant – UK Stamp Supplier (Long-term)

About us We're a UK supplier of Royal Mail postage stamps with a growing base of business customers who order regularly. Our best customers are the ones who come back every month – and we want to make sure every customer becomes one of those. We need someone warm, organised and proactive to look after them.

What you'll do

Answer customer email s and eBay messages quickly and professionally (templates provided)
Resolve delivery problems, returns and queries, escalating only what needs the owner
Keep a customer list in a Google Sheet: who ordered what, when, and when they're likely to run out
Send friendly reorder reminders and special-offer email s to past customers on a schedule
Follow up with first-time buyers to ask for reviews and offer a repeat-order discount
Spot customers who've stopped ordering and reach out to win them back
Weekly report: messages handled, reviews gained, repeat orders generated

What we're looking for

1+ years in customer service or account management (email -based is ideal)
Excellent written English, friendly and clear
Very organised – you don't let follow-ups slip
Comfortable with Google Sheets and email tools like Gmail/Mailchimp
Honest, patient, and calm with the occasional frustrated customer
Bonus: eBay or e-commerce experience

Hours and pay

20–30 hours/week, Monday–Friday, overlapping [UK morning/afternoon]
$5–7 per hour depending on experience
Bonus of 50 dollars per month if repeat-order targets are hit
Paid every 2 weeks via paypal
13th month bonus after 6 months

How to apply

Put the word POSTBOX at the start of your subject line.
Tell me about a time you turned an unhappy customer into a happy one.
Task: write a short, friendly email to a business customer who ordered 500 stamps six weeks ago, reminding them we're here when they need more and offering 5% off their next order.
Tell me your available hours in UK time.

Shortlisted applicants get a paid 2-hour trial task.