Client Support Specialist (Remote)

InkMedia — the leader in digital marketing for tattoo studios (~€2M/yr in Italy) — is expanding into the UK, Netherlands, and Scandinavia. We’re hiring Client Support Specialists to turn inbound interest from ads into booked appointments for our studio partners.
Site: ---------- /home-page-eng/
The role (what you’ll own)
Be the reliable, remote front desk for multiple studios: manage Instagram DMs and inbound calls from ads, qualify prospects, and book directly into each studio’s calendar.
What you’ll do

• Respond fast to IG DMs with friendly, accurate info
• Answer inbound calls from ad leads; guide to a booking
• Schedule in each studio’s calendar, following their rules
• Keep clean notes/tags (status, no-show reasons, FAQs)
• Maintain a calm, professional tone

What you’ll bring

• Excellent English (written & spoken); clear delivery — UK accent a plus for UK accounts
• Confident phone manner; handle objections and close the booking
• Fast, accurate typing; high attention to detail
• Reliable, responsive, comfortable managing multiple accounts
• Bonus: experience with salon/spa/tattoo bookings, IG inbox tools, VoIP, Google/Outlook Calendar, basic CRMs

Compensation & workload

• €85 per client / month
• Manage 15–20 clients ? €1,275–€1,700/month at full load
• Stable, remote role with playbooks and training

Coverage & tools

• Work within each studio’s local business hours (some evening/weekend cover may be requested)
• Use Instagram, VoIP/softphone, booking calendars, and our CRM
• Follow GDPR and privacy best practices

How we measure success

• DM first-response time & response rate
• Call pickup rate & booking conversion
• Quality notes, correct tagging, and support for show-up rate

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How to apply (read carefully)
Email : ----------
Subject: Client Support — Your Name
Include:
1. Intro (2–3 lines) + location/time zone + earliest start date
2. Tools list you’ve used (IG inbox / CRM / VoIP / calendars)
3. (Optional) 2–3 quick wins (e.g., “raised booking rate to 48% in 30 days”)
4. Required: a 1–2 min Video Introduction — share a Google Drive / Dropbox / unlisted YouTube link
Video content (1–2 min, in order):

• Name, age, city/country, living situation (alone/with family/roommates)
• How you got into social media/client comms
• Why InkMedia
• Relevant experience (IG DMs, phone handling, bookings)
• Your goal in this role and how you’ll measure success

Final step: Please send your 1–2 min video with your email . Thank you!
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InkMedia is an equal-opportunity team. If you’re dependable, great with people, and love helping tattoo fans become happy, booked clients, we’d love to hear from you.