Customer Support Representative (Shopify / Email CRM)

We are Electro, a fast-growing hydration brand doing real volume across Shopify, Amazon, and TikTok Shop. We make liquid-core electrolyte chewing gum and we ship thousands of orders a month. We are looking for a part-time Customer Support Representative to handle our customer inbox every day.

This role is for someone who likes clear, repeatable work and takes pride in clean, friendly replies. Most of what you'll handle is the same handful of requests over and over. Cancel a subscription, change an address, process a refund, fix a missing affiliate attribution, confirm an address on a returned package. We have a recorded training and written SOP for every one of them, plus an AI tool that drafts replies for you. You do the action in Shopify, paste the customer's email , review the draft, and send. You're fully authorized to cancel, refund, and edit orders yourself. No waiting on approval.

Add the words Purple Dolphin in the subject line of your response, so we know you read this thoroughly. Applications without this will not be reviewed.

Main Responsibilities

Clear the support inbox every day, 7 days a week, within your 2 hour window
Process subscription cancellations, address changes, refunds, and reships in Shopify
Fix affiliate sale attribution in Social Snowball when a customer or creator flags it
Handle return-to-sender flags from our warehouse in Slack and email the customer to confirm their address
Personalize every reply to the customer's actual message. No copy-paste templates.
Flag anything unusual (chargebacks, angry customers, possible fraud) in Slack
Send a quick end-of-day update with ticket count and anything that needs a decision

Workflow & Delivery

Complete our Whop training before you touch the inbox
Follow the SOP for each inquiry type exactly
Use our AI reply tool as part of your workflow
Keep response time under 24 hours, every day including weekends
Communicate through Slack

Requirements

Fluent written English.
Your replies go straight to US customers, so grammar and tone need to be clean and warm.
Previous customer support experience for an ecommerce or DTC brand

Hands-on Shopify experience (orders, refunds, subscriptions). Experience with a subscription app like Stay AI or Recharge is a plus.

Comfortable in Slack

Reliable high-speed internet, non-negotiable

Can commit to 2 hours every single day, including weekends, at a consistent time

Strong attention to detail. One wrong refund is worse than a slow reply.

Ability to follow instructions without needing them repeated

Comfortable using AI tools

Job Type: Part-time

Salary: $180/month ($3/hour)

Hours: 2 hours per day, 7 days a week (14 hrs/week). Hours may grow as volume grows.