Outbound Sales & Lead Associate

We are seeking a motivated and professional Commercial Cleaning Outbound Sales & Lead Associate to generate new business opportunities for our commercial cleaning services. This position will focus primarily on making outbound calls to businesses from provided lead lists to identify companies that have current or upcoming commercial cleaning needs.

The ideal candidate is comfortable speaking with business owners, office managers, facility managers, property managers, and other decision-makers. The primary goal is not necessarily to close the sale on the initial call, but to identify qualified prospects, gather information about their cleaning needs, and schedule opportunities for the sales team to follow up and provide a proposal or walkthrough.

Key Responsibilities -

• Make a high volume of professional outbound calls to businesses using a provided lead lists.
• Identify the appropriate decision-maker for commercial cleaning services.
• Introduce the company and explain our commercial cleaning services in a professional and compelling manner.
• Determine whether the business currently uses a cleaning company and identify potential opportunities.
• Identify businesses that are dissatisfied with their current cleaning provider or may be seeking a new provider.
• Identify upcoming opportunities, including new locations, renovations, office moves, or expiring cleaning contracts.
• Obtain accurate contact information for decision-makers.
• Schedule appointments, facility walkthroughs, or follow-up calls for qualified opportunities.
• Follow up with prospects when appropriate.
• Maintain a professional, courteous, and persistent approach when dealing with prospects.
• Meet established daily and weekly outbound call and lead-generation goals.

Qualifications -

• Previous experience in cold calling, telemarketing, inside sales, lead generation, or business development is preferred.
• Strong verbal communication and interpersonal skills.
• Comfortable making frequent outbound calls and speaking with business professionals.
• Ability to confidently ask questions and identify customer needs.
• Professional, positive, and persistent attitude.
• Organized and able to accurately document calls and prospect information.
• Basic computer skills for notes on lead generations.
• Commercial cleaning, janitorial, facilities management, or B2B sales experience is a plus but not required.

Performance Expectations -
Success in this position will be measured primarily by:

Outbound calls completed.
Decision-makers reached.
Qualified commercial cleaning opportunities identified.
Appointments or walkthroughs scheduled.
Accurate and complete lead documentation.
Follow-up activity and overall quality of leads generated.

Ideal Candidate

The ideal candidate is someone who isn't afraid to pick up the phone, can handle rejection professionally, and enjoys creating opportunities from cold leads. They should be persistent without being pushy and able to quickly determine whether a business represents a legitimate opportunity for commercial cleaning services.

Primary Objective:
Generate a consistent pipeline of qualified commercial cleaning leads and appointments that can be pursued by the company's sales team.