Senior QA & Usability Lead – Pre-Launch Website + App Audit

About the Role

We're preparing to launch an online product / app — and want an experienced tester to run a thorough pre-launch audit, not a first-pass checklist. We're looking for someone with a real track record: 5+ years of hands-on QA/usability work, comfortable owning the whole testing process with minimal oversight, and able to flag the kind of issues a junior tester wouldn't catch (confusing flows, edge cases, things that would embarrass us in front of a customer).

This is a two-part engagement: a technical QA audit and a usability testing pass, both delivered by the same senior person (or a small team you lead).

Part 1: Technical QA Audit
Full functional pass across the website and app: every link, form, button, and flow — cross-browser (Chrome, Safari, Firefox, Edge) and cross-device (desktop, mobile, tablet)
Regression-test critical paths: signup/login, checkout/payment (if applicable), core app workflows
Log every defect with severity, reproduction steps, screenshots/recordings, and environment details in a tracker (Jira, Trello, or your preferred tool)
Flag structural or business-logic issues, not just surface bugs — the "this technically works but will confuse or cost us customers" category
Part 2: Usability Testing & Review
Design and run a usability test using an established tool (Lyssna, Maze, UserTesting, or your own preferred platform)
Recruit or source participants who reasonably match our target customer — we want real signal, not internal opinions
Deliver a clear findings report: where people hesitated or got confused, what they misread, first-click/task-completion data, and concrete, prioritized recommendations

What We're Looking For

5+ years of professional QA and/or usability testing experience, ideally on SaaS, eCommerce, or web app products
A track record you can point to — platforms tested, scale of projects, or client outcomes
Direct experience with at least one usability testing platform (Lyssna/UsabilityHub, Maze, UserTesting, or similar)
Strong written English — your reports need to stand on their own without a lot of back-and-forth
Able to work independently, prioritize issues by real business impact (not just raw bug count), and push back if something looks wrong

Please include:

A brief summary of your QA/usability background — years of experience, platforms/industries you've worked in
Specific usability testing tools you've used

A short example of a past finding or bug report you're proud of (redacted if confidential)
Your rate and availability