Customer Service & E-Commerce Assistant — Shopify Brand

Part-Time | Remote | Long-Term

We are a growing U.S.-based fashion and accessories e-commerce brand looking for a reliable, detail-oriented Customer Service & E-Commerce Assistant to join our team long-term.

The primary responsibility will be taking ownership of day-to-day customer service, with additional general e-commerce and administrative tasks as needed.

Responsibilities

Customer Service:

• Manage and respond to customer email s in a friendly, professional, and on-brand manner
• Answer questions regarding orders, shipping, products, compatibility, returns, exchanges, and warranties
• Check order and tracking information through Shopify and shipping platforms
• Process approved refunds, replacements, cancellations, and order adjustments
• Resolve missing, delayed, damaged, or incorrect order issues
• Follow up with customers when necessary
• Escalate unusual or sensitive situations to the founder
• Keep customer inquiries organized and ensure no messages are missed
• Help create and improve customer service templates/macros and FAQs

Shopify & E-Commerce:

• Manage and review customer orders in Shopify
• Update customer/order information when necessary
• Assist with returns and exchanges
• Monitor common customer issues and report recurring problems
• Help with basic product and inventory updates
• Assist with other Shopify-related administrative tasks

General Assistance

• Data entry and spreadsheet organization
• Organizing documents and information
• Assisting with basic e-commerce operations
• Other administrative tasks as the business grows

Who We're Looking For

• Excellent written and spoken English
• Previous Shopify experience is strongly preferred
• Previous customer service experience for a U.S. e-commerce/DTC brand
• Extremely organized and detail-oriented
• Warm, friendly, and professional communication style
• Strong problem-solving skills and good judgment
• Comfortable learning new software and using AI tools
• Able to work independently without constant supervision
• Reliable and responsive
• Comfortable working with Google Sheets/Docs and other online tools
• Interested in a long-term position and growing with the company

Experience with Shopify, Gorgias, shipping/fulfillment platforms, Instagram customer service, or similar e-commerce tools is a plus.

Hours

We would initially like to start part-time at approximately 10–20 hours per week, with the opportunity to increase hours as the company grows.

Availability during U.S. business hours is preferred.

How to Apply

Please send:

1. A short introduction about yourself and your previous experience.
2. Details about any Shopify/e-commerce brands you have previously worked with.
3. Which customer service and e-commerce platforms you have experience using.
4. Your current availability

We're looking for someone who can eventually take real ownership of customer service rather than simply complete individual tasks. If you're proactive, dependable, and enjoy working with growing e-commerce brands, we'd love to hear from you.