Customer Service Representative

We are looking for customer service representatives who can speak Arabic or Korean.

Who Are We?
Mercaso is the leading online wholesale delivery service for convenience, groceries, household goods, and more.
Offering big-name brands at competitive prices, Mercaso delivers directly to your door, making life easier for small business owners. Save time, gas, and money with Mercaso.

Responsibilities:

• Management of customer communications and troubleshooting concerns
• Maintaining high-quality customer experiences
• Collaborating with other co-workers and teams to cultivate effective and efficient support processes.

You will be engaging directly with customers to address various inquiries, resolve issues in a timely manner, and ensure customer satisfaction.

Qualifications:

• Must be able to communicate in Arabic or Korean
• Strong skills in customer service, customer support and fostering customer satisfaction
• Background in managing customers interactions professionally while maintaining high-quality customer experience
• Excellent verbal and written English communication skills
• Proficiency in problem solving and conflict resolution
• Ability to work independently in a remote setting and collaborate effectively with cross-functional teams
• Familiarity with CRM systems and Customer Support tools
• Previous experience in wholesale, retail or e-commerce is beneficial