Amazon/Walmart VA – Full Account Management

We're looking for a detail-oriented, proactive Virtual Assistant to fully manage our day-to-day Seller Central operations — from daily account maintenance and customer service to PPC advertising, product image creation, listing optimization, and everything in between. This is a full-scope role for someone who can own the account end to end with minimal supervision.

What You'll Do

PPC & Advertising

Create, launch, and manage Sponsored Products, Sponsored Brands, and Sponsored Display campaigns on Amazon
Manage Walmart Connect (Sponsored Products) campaigns
Conduct daily/weekly bid adjustments, budget management, and search term (negative keyword) mining
Monitor ACOS/TACOS, ROAS, CTR, and conversion rates; provide weekly performance reports
Run keyword research for new campaign targets and expansion opportunities

Product Images & Creative

Design and edit product listing images (main image, infographics, lifestyle images, comparison charts) in accordance with Amazon and Walmart image guidelines
Create A+ Content / Enhanced Brand Content modules and Walmart Enhanced Content
Design storefront/brand store graphics and banners as needed
Work from provided product photos, brand guidelines, and reference listings to produce on-brand creative
Basic photo editing/retouching (background removal, resizing, compression for upload requirements)

Daily Account Maintenance

Monitor Amazon and Walmart Seller Central dashboards daily for account health, policy violations, and performance notifications
Respond to buyer/customer messages within required response-time windows
Track and manage orders, shipments, returns, and refunds
Monitor inventory levels and flag low-stock/restock needs
Check and resolve listing errors, suppressed listings, and pricing/Buy Box issues
Track account health metrics (ODR, late shipment rate, valid tracking rate, etc.) and escalate issues promptly
Respond to and manage product reviews/feedback where applicable
Maintain a daily/weekly task log or checklist for the team

Listing Optimization & Keyword Research

Conduct keyword research using tools such as Helium 10, Jungle Scout, or similar
Write and optimize listing titles, bullet points, descriptions, and backend search terms for both Amazon and Walmart
Monitor listing health, suppress/error flags, and buy box status
Perform competitor research and identify optimization opportunities
Assist with keyword indexing checks and rank tracking

Catalog & Listing Management

Create new product listings on Amazon and Walmart (single and variation/parent-child listings)
Prepare and upload flat files/bulk feeds; troubleshoot upload errors
Request and manage category/gating approvals
Set up and maintain UPC/GTIN, brand registry, and catalog data accuracy
Update pricing, titles, and content as needed for seasonal or promotional changes

Customer Service & Case Management

Respond to customer inquiries and messages within platform SLAs
Open and manage Seller Support cases with Amazon and Walmart for account, listing, or order issues
Handle A-to-Z Guarantee claims, chargebacks, and buyer disputes
Process and track returns, replacements, and refunds
Respond professionally to negative feedback and product reviews, and request removal of policy-violating reviews when applicable

Inventory & Supply Chain Support

Monitor inventory levels across FBA/FBM and Walmart fulfillment; flag restock needs before stockouts
Create and track FBA shipment plans, and monitor shipment/receiving status
Monitor storage fees, aged inventory, and excess/long-term storage alerts
Coordinate with suppliers or the team on purchase order timing based on sales velocity

Promotions & Account Growth

Set up and manage Lightning Deals, Coupons, Prime Exclusive Discounts, and Walmart promotions/rollbacks
Support external traffic/deal-site coordination as directed
Monitor and manage the brand Storefront and Walmart brand shelf content

Reporting & Analytics

Prepare regular (daily/weekly/monthly) sales, PPC, and account health reports
Track key KPIs: sales, sessions, conversion rate, ACOS/TACOS, inventory health, and account health metrics
Flag trends, risks, or opportunities to the team proactively

Account Health & Compliance

Monitor account health dashboards daily (Amazon Account Health, Walmart Seller Scorecard) and address issues before they escalate
Respond to policy violation notices, IP complaints, and listing suppressions
Assist with reinstatement/appeal documentation if an account or listing is suspended
Stay current on Amazon and Walmart policy changes that affect the account
What We're Looking For
5+ years of hands-on experience managing Amazon Seller Central and/or Walmart Seller Center accounts end-to-end (please share account examples/portfolio)
Hands-on experience running Amazon PPC campaigns (Sponsored Products required; Sponsored Brands/Display a plus) and familiarity with Walmart Connect
Experience with day-to-day account operations: order management, customer service, case handling, and account health monitoring
Proficiency in Canva, Photoshop, or similar design tools for product image/infographic creation
Working knowledge of keyword research tools (Helium 10, Jungle Scout, Data Dive, or similar)
Experience creating and managing product listings, including variations and flat file uploads
Strong written English for customer communication and listing copywriting
Highly organized and able to independently manage multiple SKUs, cases, and tasks without heavy oversight
Reliable internet connection and own equipment
Comfortable with Google Sheets/Excel for reporting and task tracking

Nice to Have

Experience with Amazon Brand Registry, A+ Content, and Storefront design
Experience managing FBA shipment plans and inventory forecasting
Experience handling A-to-Z claims, suspensions, or reinstatement appeals
Experience with PPC automation/management tools like Helium 10 Adtomic or Perpetua
How to Apply

Please send:

Your updated resume/CV
A short portfolio or examples of product images/A+ Content you've created
Examples of PPC campaigns you've managed (screenshots or case study, with results if possible — sales figures may be redacted)
A brief summary of your experience with account maintenance, customer service, and case management
Your available hours and expected hourly rate

Subject line: "Amazon/Walmart VA – Full Account Management – [Your Name]"

We review applications on a rolling basis and will follow up with qualified candidates for a short paid trial task.