Virtual Assistant – Home Care Operations & Recruiting

Company: Right at Home (new franchise office serving Akron, Ohio)
Location: Remote / Work From Home (Philippines-based)
Schedule: [40] hrs/week, Monday–Friday, [8 AM]–[5 PM] U.S. Eastern Time
Reports To: Franchise Owner / Agency Leadership

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Help Build a Growing Home Care Agency From the Ground Up

Are you an organized, dependable, and proactive virtual assistant who enjoys helping businesses grow?

Right at Home is opening a new office serving the Akron, Ohio community, and we're looking for a talented Virtual Assistant to support our home care operations, caregiver recruiting, scheduling, administration, and customer service.

This is an opportunity to work directly with the Franchise Owner and become an important part of a growing home care agency. You'll help create organized systems, communicate with caregivers and clients, support recruiting efforts, maintain accurate records, and contribute to the daily success of the business.

If you are detail-oriented, comfortable working independently, and excited to support a mission-driven company, we'd love to meet you.

Why This Opportunity Is Different

We're not simply hiring someone to complete routine administrative tasks — we're building a long-term working relationship.

As an early member of our remote support team, you'll have the opportunity to help establish processes, improve systems, support caregivers, and influence how our agency operates and grows.

Your ideas, reliability, communication, and initiative will matter. As the business expands, this role may evolve to include additional responsibilities, specialized projects, or leadership opportunities based on company needs and individual performance.

About the Role

The Virtual Assistant will provide remote administrative and operational support for our home care agency. This position will assist with caregiver recruiting and onboarding, scheduling, client and caregiver communication, data entry, documentation, customer service, compliance support, marketing administration, and general business operations.

You will work closely with the Franchise Owner and agency leadership to help ensure that clients receive excellent service and caregivers receive timely, professional support.

What You'll Do

Administrative Support

• Provide day-to-day virtual administrative support.
• Organize digital files, records, and documents.
• Enter and update information accurately in company systems.
• Prepare reports, spreadsheets, checklists, and other administrative materials.
• Manage email correspondence and follow-up tasks.
• Help maintain calendars, task lists, and internal workflows.
• Assist with special projects as assigned.
• Identify opportunities to improve administrative processes and efficiency.

Caregiver Recruiting & Onboarding

• Review caregiver applications and resumes.
• Contact qualified applicants by phone, email , or text.
• Schedule interviews and follow up with candidates.
• Maintain accurate applicant tracking records.
• Assist with onboarding paperwork and documentation.
• Help coordinate orientation and training activities.
• Maintain organized digital personnel files.
• Support caregiver communication, engagement, and retention efforts.
• Send reminders regarding required documents, training, and appointments.

Client Services & Scheduling Support

• Assist with client and caregiver scheduling.
• Communicate professionally with clients, families, caregivers, and referral partners.
• Confirm appointments, shifts, and schedule changes.
• Help track open shifts and caregiver availability.
• Update client and caregiver records.
• Follow up on service questions and administrative concerns.
• Escalate urgent issues or complaints to agency leadership promptly.
• Support client satisfaction and service follow-up efforts.

Customer Service & Communication

• Answer or return calls and respond to messages as assigned.
• Provide courteous, professional, and timely communication.
• Maintain a helpful and compassionate tone when speaking with clients, families, and caregivers.
• Document important conversations and follow-up items.
• Ensure messages are routed to the appropriate person.
• Follow established communication procedures and escalation guidelines.

Compliance & Documentation Support

• Help maintain accurate and organized records.
• Assist with document collection and tracking.
• Support compliance checklists and internal audits.
• Maintain confidentiality of client, caregiver, and company information.
• Follow company policies and procedures for handling sensitive information.
• Notify agency leadership of missing, incomplete, or inconsistent documentation.

Marketing & Business Development Support

• Assist with social media, email , and marketing administration.
• Help prepare newsletters, flyers, presentations, and other materials.
• Maintain contact lists and referral partner information.
• Research community organizations, referral sources, and business opportunities.
• Assist with tracking outreach activities and follow-up tasks.
• Support online reputation and review management efforts as directed.

What Success Looks Like

Within your first year, you'll help:

• Create organized and reliable administrative systems.
• Keep caregiver recruiting and onboarding activities moving efficiently.
• Maintain accurate records and timely follow-up.
• Support excellent communication with clients, families, and caregivers.
• Reduce missed tasks, scheduling issues, and administrative delays.
• Become a trusted and dependable partner to the Franchise Owner.
• Contribute to the growth and success of the agency.

Who Will Thrive in This Role

• Highly organized and detail-oriented.
• Takes initiative and follows through without constant supervision.
• Communicates clearly and professionally in written and spoken English.
• Comfortable working with clients, caregivers, applicants, and business partners.
• Can manage multiple priorities and deadlines.
• Enjoys learning new software and systems.
• Dependable, responsive, and consistent.
• Can work independently while collaborating with a U.S.-based team.
• Comfortable making phone calls and conducting professional follow-up.
• Enjoys helping others and solving problems.
• Wants to build a long-term working relationship with a growing company.

Qualifications

• Previous experience as a virtual assistant, administrative assistant, customer service representative, recruiter, scheduler, staffing coordinator, or healthcare support professional preferred.
• Experience supporting U.S.-based clients or companies preferred.
• Strong written and spoken English communication skills.
• Excellent organizational, time management, and follow-up skills.
• Strong computer skills and comfort using online systems.
• Experience with Google Workspace, Microsoft Office, spreadsheets, email , and video conferencing.
• Ability to learn scheduling, recruiting, CRM, and home care software.
• Reliable high-speed internet connection (backup connection a plus).
• Quiet, professional workspace.
• Computer with a working webcam and headset.
• Ability to work during the agreed-upon U.S. Eastern Time schedule listed above.
• Ability to maintain confidentiality and handle sensitive information responsibly.

Preferred Experience

Experience in any of the following is helpful, though direct home care experience is not required — training will be provided on our systems, processes, and services:

• Home care or healthcare administration
• Caregiver recruiting
• Staffing or recruiting coordination
• Appointment scheduling
• Customer service
• Medical office administration
• Insurance or benefits administration
• Data entry and recordkeeping
• Social media or digital marketing
• Supporting senior care or disability services

Our Core Values

Compassion · Integrity · Accountability · Respect · Teamwork · Continuous Improvement · Exceptional Customer Service · Reliability · Confidentiality

Work Environment & Expectations

This is a remote, independent-contractor position supporting a U.S.-based home care agency. The successful candidate must:

• Be available during the agreed-upon work schedule.
• Respond to messages and assignments in a timely manner.
• Maintain a professional remote work environment.
• Protect confidential client and employee information.
• Follow established procedures and communication standards.
• Provide advance notice regarding planned time off or schedule conflicts.
• Be willing to learn and adapt as the company grows.

Because home care operations can involve time-sensitive scheduling and client needs, reliability and timely communication are essential.

Please Note

This position is being hired during the startup phase of our agency. Responsibilities may evolve as the business grows and operational needs change. This job description describes the general nature of the position and is not an exhaustive list of duties.

This is an independent contractor engagement (not employment) — the company handles no PH tax withholding or benefits; compensation, payment schedule, and terms are outlined above and finalized during the interview process.

How to Apply

If you're excited about supporting a growing home care agency, helping build organized systems, and making a meaningful difference in the lives of seniors, adults with disabilities, caregivers, and families, we'd love to hear from you.

To apply: Send your application along with:
1. A brief note on your relevant experience (admin, recruiting, scheduling, or healthcare support).
2. Your availability for U.S. Eastern Time hours.
3. Your target monthly rate.

To confirm you've read this posting in full, please start your application with the word "[Care]" — applications that skip this step will not be reviewed. This is a common and effective OnlineJobs.ph screening technique for filtering out template/mass applications.

Apply today and