AI Quality & Customer Success Specialist

To apply please fill out the following form: ----------

Responsibilities

• Daily review of AI DM-bot conversations across all connected accounts via the internal QA dashboard — flag hallucinations, tone/brand violations, over-selling, silence/ghosting, AI self-disclosure risk.
• Triage the skill-proposal queue: verify machine-suggested prompt improvements against real transcripts, recommend apply/dismiss.
• Handle inbound customer support (billing, bot setup, "why isn't my bot replying," refunds/credits) within an approved threshold.
• Send a structured Mon-Fri report: issues found, proposals reviewed, tickets handled, credits granted, anything worth escalating.
• Escalate live i ---------- (bot down, mass-affecting bug) immediately, don't hold for the daily report.

Requirements: strong written English, high attention to detail reading volume transcripts daily, comfortable with structured reporting, no coding required. Bonus: DM sales/community management/e-commerce support background.

Reports to: CTO
Structure: contract/VA, 20-30 hrs/wk to start