Customer Support Specialist – Fashion Dropshipping | A-Player Wanted

We’re looking for a true A-Player Customer Support Specialist to join our growing e-commerce team.

This is not a basic customer service role. We’re looking for someone who takes ownership, thinks proactively and continuously looks for ways to improve our customer support operation.

What we’re looking for:

• Strong experience with email customer support in fashion dropshipping
• Experience handling refunds, returns, cancellations, delivery issues & complaints
• Strong experience with chargebacks, disputes & payment claims
• Able to de-escalate difficult customers and reduce unnecessary refunds and chargebacks
• Capable of creating and improving your own email templates, scripts and CS approaches
• Proactively brings solutions, ideas and improvements instead of only following instructions
• Thinks along with us on improving CS strategies, workflows and processes
• Able to identify recurring problems and suggest ways to prevent them
• Confident working independently and taking full ownership of responsibilities
• Strong Excel / Google Sheets skills and able to create your own trackers, reports and overview sheets to keep CS organized
• Fluent written English
• Fast, reliable, structured and highly detail-oriented

We want someone who doesn't just answer tickets, but actively helps us build a stronger and more efficient customer support operation.

You should already understand the fashion dropshipping CS process and be able to start with minimal training.

To apply: Send us your previous CS experience, which fashion/dropshipping stores you’ve worked with, your experience with chargebacks, and an example of how you’ve improved a CS process or system in the past.